Social Services Coordinator

Amarillo College•Amarillo, TX

7d•Hybrid

About The Position

At Amarillo College, our mission is: Transforming lives through learning, creating opportunities for student success, and nurturing prosperity for the Texas Panhandle. Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way. This is an exciting time to work for Amarillo College! We are seeking our next Social Services Coordinator who will be all-in on our mission and who will provide intake triage and assessment services for the Advocacy & Resource Center that will connect students to campus and community resources to assist them with life barriers prohibiting their success as well as meeting their basic needs.

Requirements

Bachelor’s Degree in Social Work or related field.
Two years of experience in educational counseling/social services environment.
Knowledge of social service delivery systems, campus services and community services.
Ability to work under stress and/or meet rigorous deadlines.
Ability to work independently and as a team member.
Good presentation skills.
Ability to work with the public and other employees in a professional manner.
Strong computer skills (window-based work processing, spreadsheets, Internet usage, etc.).
Ability to ensure confidentiality of secure documents, sensitive records, and other educational records and documentation.
Ability to prioritize and maintain objectives with frequent interruptions.
Organizational skills and ability to meet deadlines.
Active listening skills.
Social perceptiveness and strong interpersonal skills.
Strong oral and written communication skills.
Ability to engage in critical thinking.
Ability to understand, communicate with, and effectively interact with people across different cultures.
Ability to remain calm or neutral in hostile/stressful situations.
Strong case management skills, with the ability to track, document, and follow up on student services and outcomes.
Demonstrated ability to develop and maintain partnerships with both internal campus resources and external community service providers.
Deep understanding of cultural competence and the ability to apply it in service delivery to meet the diverse needs of students.

Nice To Haves

Master’s Degree in Social Work preferred.
Licensure preferred.
Experience in Higher Education Social Work/Social Services.

Responsibilities

Communicate, coordinate, refer and track services for students who are at risk of dropping out of school who are referred to the Advocacy & Resource Center (ARC).
Support all services provided in the Advocacy & Resource Center including Social Services, Adult Students Program, Food Pantry and Baby Resource Room.
Respond systemically to student needs.
Connect students to community-based services and college resources.
Manage cases by following Advocacy & Resource Center procedures and processes.
Participate in activities to recruit and retain students.
Refer students to the appropriate campus and community resources.
File, track, and maintain various documents and records for the Advocacy & Resource Center.
Provide assistance within the Amarillo College Food Pantry as needed.
Assist Food Pantry Assistant with weekly data entry for Food Pantry visitors as needed.
Attend and present information regarding the Advocacy & Resource Center as needed.
Create partnerships with campus and community resources by maintaining knowledge of services available for Amarillo College students.
Assist in maintaining the Advocacy & Resource Center website.
Respond to Watermark Alerts that relate to Social Service needs.
Complete performance assessments/evaluations as assigned.
Assist with the Adult Students Program clerical work.
Process and evaluate student basic needs assessment to identify problems/concerns and provide support to students identified through the assessment.
Coordinate crisis intervention services with counselling department, campus first responders and/or community partners as needed.
Complete other duties as assigned.
As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Integrity, Curiosity, Accountability, Relevance, and Engagement!