Social Services Coordinator
About The Position
The purpose of this position is to be responsible for connecting individuals and families with essential resources and support services to enhance their quality of life. Performs responsible administrative, programmatic, and community-based work in developing, implementing, and coordinating the City’s social services programs. The Social Services Coordinator supports and facilitates the effective delivery of social service initiatives that enhance the well-being of residents through partnerships with community organizations, local agencies, and charitable entities. This position plays a key role in outreach, participant engagement, and program execution for city initiatives. Work includes frequent contact with residents, civic groups, vendors, and volunteers. The employee exercises independent judgment within established policies and procedures and works under the general supervision of the Social Services Manager.
Requirements
- Considerable knowledge of community resources, public assistance programs, and social service coordination.
- Ability to establish and maintain effective relationships with residents, civic organizations, officials, and partner agencies.
- Strong organizational and time management skills; ability to prioritize multiple tasks and meet deadlines.
- Skill in preparing outreach materials, managing databases, and presenting information clearly.
- Ability to perform physical labor includes lifting, packing, and setting up for events.
- Ability to maintain confidentiality and demonstrate cultural competence with diverse populations.
- Proficiency in Microsoft Office Suite and related software applications.
- Ability to work flexible hours, including evenings and weekends, as needed for community events.
- Associate degree in Social Work, Public Administration, Human Services, or related field.
- Considerable experience in social service program coordination, community engagement, or administrative work.
- Possession of a valid Florida Driver’s License.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Responds to written and oral inquiries regarding social services programs.
- Conducts outreach, recruitment, and presentations to residents, participants, sponsors, and community organizations.
- Assists with program development, implementation, and evaluation to meet departmental goals.
- Seeks sponsorships, and volunteers for social services programs.
- Compiles, reviews, and maintains participant eligibility documentation and case files.
- Maintains accurate databases by entering new and updated participant and service information.
- Organizes and supports program events, activities, and community outreach initiatives.
- Assists with packaging, food distribution, and homebound deliveries for the Food Pantry program.
- Develops outreach materials such as flyers, brochures, forms, and social media posts.
- Prepares reports, summaries, and program data for departmental and grant reporting.
- Coordinates and schedules volunteers and vendors as needed.
- Processes requisitions, invoices, and statistical or financial data related to assigned programs.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
