Social Services Assistant

Southern Healthcare Management•Winter Springs, FL

About The Position

The Social Services Assistant supports the Social Services Department with admissions and discharges and serves as the primary backup to the Director of Social Services when the Director is on PTO or FMLA, or when the Director of Admissions position is open. The role works with social services to help meet residents’ and patients’ psychosocial needs. It also provides patient comfort and helps address resident and family concerns while protecting confidential patient information and ensuring compliance with company policies and applicable requirements.

Requirements

Minimum high school diploma or equivalent.
Bachelor’s degree in social work or in a human services field, including fields such as sociology, gerontology, special education, rehabilitation counseling or psychology.
One year of supervised social work experience working directly with individuals in a health care setting.
Familiarity with medical terminology.
Proficiency using a personal computer.

Nice To Haves

One or more years of experience in health care education, marketing or insurance, or commensurate education.

Responsibilities

Assist with completion of care plans and psychosocial assessments.
Coordinate care plan meetings with families.
Coordinate, notify and document room changes and roommate notifications when necessary.
Conduct facility tours for prospective residents or patients and their family members.
Ensure specialized equipment is ordered as indicated, including reviewing contract content to determine whether prior approval from an authorized payer is needed.
Complete records and documentation in accordance with company policy and state and federal guidelines.
Help resolve resident and family concerns and participate in the Guardian Angel Program.
Support patient comfort by using resources and materials, transporting patients, answering call lights and requests, and reporting patient observations to the nursing supervisor.
Serve as primary backup for the Director of Social Services during PTO or FMLA, or when the Director of Admissions position is open.
Protect confidential patient information.
Adhere to professional standards, company policies and procedures, and federal, state and local requirements.
Participate in or conduct company-sponsored training to safeguard residents’ protected health information.
Monitor and ensure compliance with company policies, procedures, and state and federal law.