Social Services Analyst 1/2/3

State of Louisiana • Baton Rouge, LA

1d • Onsite

About The Position

This position serves as the State Office resources for processing newly established Non-IN-D cases, entering and maintaining case information in LASES, responding to customer inquiries, processing consumer reporting(e-Oscar) disputes, documenting case activities, completing e-terminations, performing bankruptcy-related actions, and responding to daily, weekly, and monthly automated tasks, including suspense reports. The Department of Children and Family Services (DCFS) is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters. Our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Requirements

• Three years of experience in social services
• Six years of full-time experience in any field
• A bachelor's degree
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Accepting Direction: The ability to be open and willing to follow guidance or instructions
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

Responsibilities

• Processing newly established Non-IN-D cases
• Entering and maintaining case information in LASES
• Responding to customer inquiries
• Processing consumer reporting (e-Oscar) disputes
• Documenting case activities
• Completing e-terminations
• Performing bankruptcy-related actions
• Responding to daily, weekly, and monthly automated tasks, including suspense reports
• Responds appropriately to correspondence and faced to and from attorneys
• Provides parents upon request timely information on the current status of support payments
• Responsible for maintaining a good working relationship with the clerks, attorneys, and Uniform Payroll staff
• Responsible for processing Parent Locate referrals
• Responsible for compiling daily statistics on consumer reporting and locates performed each week and sending compiled weekly stats to supervisor email at the end of the workday each Friday
• Performs other duties as assigned for the smooth operation of the department

Benefits

• Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for.
• DCFS is an "Equal Opportunity Employer" and Louisiana is a "State as a Model Employer" (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level