Social Services Administrative Coordinator
About The Position
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is seeking a Social Services Administrative Coordinator to support the Office of MaineCare Services' Complex Case Unit (CCU) in Augusta, Maine. This role provides critical administrative and technical support to a multidisciplinary team dedicated to helping individuals access services and resources that improve their quality of life. The CCU works collaboratively to provide Maine residents with timely, person-centered solutions to complex healthcare, financial, and placement-related needs. This is an excellent opportunity for professionals with experience in healthcare administration, social services, Medicaid/MaineCare programs, care coordination, or complex administrative support.
Requirements
- High school diploma or equivalent (GED).
- Four (4) years of combined education and/or experience in: Administrative support, Healthcare administration, Medical eligibility programs, Care management, Behavioral health, Human services, or Related fields.
- Strong organizational, research, and analytical skills.
- Excellent written and verbal communication abilities.
- Strong typing skills and attention to detail.
- Ability to manage multiple priorities independently while working effectively within a team environment.
- Ability to handle sensitive information with professionalism and confidentiality.
- Microsoft Office Suite, including Excel (sorting, filtering, and basic formulas)
- Microsoft Outlook
- SharePoint
- Microsoft Forms
- Power Automate
- Ability to quickly learn new software systems and databases
Nice To Haves
- Associate's or Bachelor's degree.
- Experience with MaineCare, Medicaid, healthcare programs, or care coordination.
- Experience working within government, healthcare, or social service environments.
- Familiarity with healthcare terminology, disability services, and community-based resources.
- Strong meeting facilitation and documentation skills
- Sound judgment and problem-solving abilities
- Ability to research, analyze, and interpret complex information
- Strong interpersonal and customer service skills
- Ability to communicate clearly with diverse stakeholders
- Commitment to continuous learning and process improvement
Responsibilities
- Provide administrative and technical support to the Complex Case Unit.
- Attend meetings, capture detailed meeting minutes, and track action items.
- Coordinate correspondence and communicate with internal and external stakeholders by phone and email.
- Research and verify member information using MaineCare eligibility and claims systems.
- Document findings and support timely resolution of inquiries and case-related issues.
- Develop and improve administrative processes and procedures to enhance team efficiency.
- Research complex and sensitive issues and prepare reports, spreadsheets, and tracking tools.
- Respond professionally to inquiries while maintaining confidentiality and exercising sound judgment.
- Gather information about healthcare providers, community resources, and service availability to support care coordination efforts.
- Collaborate with team members and external partners to support positive outcomes for MaineCare members.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Discretionary Employer Match
- Paid Time Off and Paid Holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Additional Employee Discounts and Perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
