Social Services Worker (9163)

The Salvation Army•Morgantown, WV

1d•Onsite

About The Position

The Salvation Army is seeking a compassionate, organized, and service-oriented Social Service Worker for its Morgantown, West Virginia team. This role provides direct assistance to individuals and families, helping them access food, emergency financial assistance, clothing, transportation, and other essential resources. The position also involves community outreach and partnership-building with agencies and service providers. The worker meets with clients, assesses eligibility for programs, helps with applications and documentation, coordinates rent and utility assistance, and connects people with community resources. The role includes oversight of the facility’s Day Shelter, maintaining confidential client records, compiling service statistics and reports, and supporting food pantry operations and seasonal or special community programs. The position is regular full-time, 35 hours per week, and primarily based in an office environment.

Requirements

Associate degree in Human Services or a related field, or an equivalent combination of education, training, and experience.
At least one year of experience in social services, public service, customer service, or a related helping profession, or an equivalent combination of education, training, and experience.
Compassion and commitment to helping others.
Comfort working with people from diverse backgrounds and circumstances.
Organization and attention to detail.
Skill in maintaining accurate records and documentation.
Professionalism and ability to maintain confidentiality.
Effective communication with clients, community partners, and team members.
Comfort using computers and standard office equipment.
Strong verbal and written communication skills.
Basic math and problem-solving abilities.
Proficiency with computers and data entry.
Dependability and commitment to being present and engaged for clients and coworkers.
Ability to perform light physical tasks, including occasional lifting of items up to 25 pounds.
Ability to work primarily in an office environment while moving about the workspace as needed.

Nice To Haves

Bachelor's degree in Human Services, Social Work, Psychology, Sociology, or a related field.
Experience working with vulnerable populations or community assistance programs.

Responsibilities

Meet with individuals and families seeking assistance and assess eligibility for available programs.
Provide assistance through food pantry services, vouchers, clothing, furniture, and emergency financial aid.
Provide oversight of the Day Shelter within the facility.
Help clients complete applications and gather required documentation.
Coordinate rent and utility assistance with landlords and utility providers.
Connect clients with community resources and partner agencies.
Maintain accurate and confidential client records.
Compile service statistics and reports.
Answer questions from clients and community members regarding available programs and services.
Assist with seasonal and special community programs as needed.
Support food pantry operations, including inventory and distribution management.