Social Service Worker & Administrative Clerk (6795)

THE SALVATION ARMY•Madisonville, KY

17d•Onsite

About The Position

This Position is responsible for providing social service assistance to eligible clients in areas such as food, lodging, clothing, furniture, and financial aid. It involves interviewing clients to determine need and eligibility, maintaining the Pathway of Hope program and HMIS for shelter clients, and preparing accurate client records. The role also includes referring clients to community agencies, ensuring compliance with program policies, and handling Corps Administrative Support functions such as Human Resources paperwork, coordinating Open Enrollment, and assisting with Benefit Orientation. Additionally, the position processes new hires and administers Paycom and Attendance for Corps employees.

Requirements

High school diploma or G.E.D.
Two year's experience working in a social or public service environment with experience assisting the public, Or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Ability to interview clients to evaluate and serve their needs.
Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
Ability to build and maintain effective working relationships with the public and community agencies.
Ability to prepare accurate and complete client records, reports, and statistics.
Ability to read, write, and communicate in the English language.
Ability to perform mathematical calculations.
Ability to type and keypunch information into a computer.
Ability to sort and file documents alphabetically and numerically.
Ability to operate general office equipment, including a telephone, typewriter, computer, and adding machine.
Work requires the ability to lift and carry and/or push/pull moderately heavy (25-50 lb.) materials, supplies, and equipment.
Moderate mobility: duties are usually performed by sitting, standing, and walking combinations.
Tasks are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Ability to meet attendance requirements.
Ability to read, write and communicate the English language.

Nice To Haves

Knowledge of general office practices and principles.
Knowledge of social service practices and principles.

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for service based on program guidelines and restrictions.
Records clients’ disposition and other pertinent information such as income, expenses, family, and work history.
Assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Lodge Kitchen, Thrift Store, or Distribution Center for assistance.
Packs food boxes for clients leaving the shelter and going into permanent housing; provides clients with food from the pantry; receives and stocks items donated for the pantry; maintains an inventory of itemized account of pantry items and disbursements.
Prepares administrative support by completing all Human Resources paperwork and submissions in TSAMM, new hires, bell ringers, terminations, disciplinary actions, etc.
Reviews Corps information in Ceridian for timesheet and pay errors before submission and makes corrections; and provides Ceridian coaching and training to staff.
Obtains usernames and passwords for Paycom, Blood-borne pathogen (BBP), and Safe from Harm (SFH) for all new hires at the Corps.
Distributes Open Enrollment information to staff.
Ensures the files are maintained organized and efficiently.
Files insurance claims for accidents on vehicles and property.
Oversees and maintains accurate record keeping of the gift cards.