Social Service Technician-1

Bernalillo County•Albuquerque, NM

1d•Hybrid

About The Position

The Social Services Technician provides professional-level case management services to individuals in need of assistance. This position assesses client needs, coordinates support services, and advocates on behalf of clients to promote well-being, stability, and access to care. The technician documents service delivery and progress, supports program operations in various settings, and maintains current knowledge in community health, harm reduction, and behavioral health services.

Requirements

High School Diploma or GED.
Two (2) years of work experience involving substance abuse, healthcare, law enforcement, emergency management, or corrections.
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.

Nice To Haves

Bilingual (English & Spanish) preferred.

Responsibilities

Obtains relevant information about clients through interview, assessment, and case history to determine the client’s case management needs, existence, or level of addiction severity.
Assists in the determination of proper therapeutic approaches and level of care and reports client adherence to program goals and objectives.
Works in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation.
Processes new clients, i.e., issuance of clothing, orientation to the rules of facilities, and assists clients with daily activities, events, and informational literature.
Provides customer service and advocacy on behalf of clients.
Responsible for the timely and accurate documentation and reporting of case management processes.
Maintains case notes and associated documentation.
Prepares case files for periodic review and quality assurance.
Performs department program related duties in residential, community, and jail-based settings.
Transports clients to appointments and other service locations outside of assigned program.
Receives guidance and training from Program Supervisors and Coordinators within the division.
Maintains current knowledge base in social service and community health issues as it relates to case management, homelessness, criminal justice, harm reduction and substance use through conferences, educational training and networking with other agencies or groups.
Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information.