Social Service Specialist III

State of Delaware•Dover, DE

About The Position

The incumbent will primarily be responsible for processing electronic monitoring alerts, monitoring computer software systems in support of Probation and Parole operations, and responding to client problems via telephone. In addition, the incumbent will monitor and respond to radio communications. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs. May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities. Documents, verifies, records and reports client information. Refers ineligible clients to appropriate agencies and resources. May provide coverage for other agency assistance programs as assigned. Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems. Maintains adequate records of provided services including case files and related material. Provides referral information to individual and general public, promotes effective public relations for agency.

Requirements

Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Three years experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months experience in record keeping.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

Processing electronic monitoring alerts
Monitor computer software systems in support of Probation and Parole operations
Respond to client problems via telephone
Monitor and respond to radio communications
Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs
May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities
Documents, verifies, records and reports client information
Refers ineligible clients to appropriate agencies and resources
May provide coverage for other agency assistance programs as assigned
Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems
Maintains adequate records of provided services including case files and related material
Provides referral information to individual and general public, promotes effective public relations for agency