Social Service Counselor 5B

State of Louisiana•Metairie, LA

1d•Onsite

About The Position

The Social Service Counselor 5-B position serves as Jefferson Parish Human Services Authority's (JPHSA) Centralized Care Coordination (CCC) Supervisor/Contract Monitor. This position ensures referrals of individuals from external and internal sources are streamlined and efficient; that individuals served are directed to the proper service area(s); and, that referral sources are provided adequate and appropriate communication throughout the process, including follow-up. The incumbent also monitors contracts relevant for the purpose of Care Coordination and reports to the Mental Health Regional Director in Executive Administration. An ideal candidate should possess the following competencies: Communicating Effectively: Communicates clearly, listens actively, and explains complex ideas well. Leading Effective Teams: Sets clear direction, fosters collaboration, communicates well, makes sound decisions, and delegates effectively. Making Accurate Judgments: Makes timely, well-reasoned decisions using available info, context, and trade-offs. Acting with Ethics and Integrity: Acts with integrity, respects confidentiality, and treats people fairly. Driving Results: Sets clear goals, stays focused, owns outcomes, and uses feedback to improve. Managing Programs: Develops aligned program plans, reallocates resources, coordinates stakeholders, mitigates risks, and uses data for improvement.

Requirements

Six years of social services experience; OR Six years of full-time experience in any field plus three years of social services experience; OR A bachelor's degree plus three years of social services experience; OR An advanced degree in a social sciences field plus two years of social services experience.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Positions that provide addictive disorder counseling or prevention services will require certification or eligibility for certification issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor.

Responsibilities

Monitors and tracks all external and internal referrals documented in the Division Care Coordinator Tracking Tool.
Develops monitoring reports for presentation to the Executive Director, CPS Division Director, and Service Area Division Directors on a quarterly basis.
Tracks trends in the numbers and types of internal and external referrals received, investigates fluctuations, and reports identified concerns to the Quality Improvement Specialist and Service Area Division Directors.
Works collaboratively with the Quality Improvement Specialist and outside consultant to develop an evidence-based practice (EBP) by attending scheduled meetings, tracking and compiling data, etc.
Distributes a satisfaction survey to external referral sources.
Tracks responses and trends in feedback received, conducts follow up activities as necessary, including scheduling in-person meetings with external stakeholders/referral sources as necessary to determine gaps or opportunities for improvement.
Attends external and internal stakeholder staff/outreach meetings ensuring clear and up-to-date communication.
Works in collaboration with other division supervisors as needed to ensure barriers to care are addressed.
Processes all new internal and external referrals and assigns them to Centralized Care Coordinators to ensure seamless linkage to services and appropriate follow-up for all individuals served within JPHSA's three (3) service area divisions: JeffCare, Behavioral Health Community Services (BHCS), and Developmental Disabilities Community Services (DDCS).
Adheres to established CCC workflows when processing referrals by: Completing necessary forms in the EHS (Pre-Admit, Internal Client Referral, JPHSA Referral Form, Client Document Capture, Parent/Guardian Information, Client Alert); Uploading the external referral form and supportive documentation to the EHS; Assigning accepted referrals to Centralized Care Coordinators in the EHS.
Provides direct supervision to all CCC staff (Centralized Care Coordinators) to ensure appropriate provision of care coordination services to all referred individuals and referral sources, per CCC procedure and established workflows.