Social Service Coordinator - Discharge Services - Day

WellSpan Health•Chambersburg, PA

3d•Onsite

About The Position

Under the direction of the Manager of Care Management, using the social work process, this role works with patients, families, staff, and outside agencies to address the psychosocial needs of patients and families. Services include assessment of patient needs, development and implementation of appropriate interventions, and a comprehensive discharge plan. All services provided are designed to assist the patient/families in coping with physical, social, emotional, and economic issues related to their illness, treatment, hospitalization, and/or discharge. Post-discharge follow-up of the care provided is also an integral part of this position.

Requirements

Graduate from an accredited school with a Bachelors of Social Work degree or other related field.
Experience applying customer service behaviors and communication skills required.
Must demonstrate knowledge of social work skill sets that include competency in assessment, development of discharge plan, implementation of that plan and evaluation of services provided.
Demonstration of positive interpersonal skills and the knowledge of and ability to relate positively to community agencies is required.
Must also demonstrate ability to understand team concept as a member of healthcare team (including physicians, allied health professionals and payers) and provide advocacy role on behalf of patients and families.
Proficiency in Meditech, GroupWise, Microsoft Word and other computer application inherent in electronic medical record keeping is required.
CPR certification required.

Nice To Haves

Masters Degree in Social Work preferred.
A minimum of two years social work practice in health care environment or related field, preferred.
Professional licensure not required, but is encouraged.

Responsibilities

Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
Maintains confidentiality.
Demonstrates dependability, to include attendance and punctuality.
Is accountable - takes initiative and ownership of issues.
Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
Represents willingness/enthusiasm to create, embrace and facilitate change.
Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
Encourages others by providing recognition and support.
Thinks critically; utilizes sound judgment; promptly reports potential risks.
Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
Maintains a level of computer literacy appropriate to their role.
Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
Adheres to National Patient Safety Goals.