Social Service Assistant
About The Position
The Oregon Department of Human Services is hiring a Family Time Coordinator (Social Service Assistant) for its Portland office on Glisan Street. Working within the Child Welfare Program, the coordinator helps children and families maintain quality family time and supports the Child Welfare Vision for Transformation. The role involves coordinating and managing visitation agreements, planning and supervising visits, promoting children's safety and well-being, providing transportation, communicating with families and caregivers, and maintaining case documentation. The position is permanent and full-time, represented by the Service Employees International Union (SEIU). The regular schedule is Tuesday through Saturday, 10:00 a.m. to 7:00 p.m., though hours may fluctuate based on service needs. Occasional overtime may be required, including evening and weekend work. Work takes place in offices, participants' homes, and other community sites, with occasional travel for meetings, training, and case-related activities. Some travel may occur in hazardous weather. The role may involve stressful situations and interactions with people who have experienced trauma.
Requirements
- A valid driver's license and an acceptable driving record.
- At least one year of experience working in a human services or behavioral health setting, or an associate degree in any field, or an equivalent combination of education and experience.
- Experience providing administrative support, including coordinating schedules, managing correspondence, and maintaining organized records.
- Experience documenting observations and information related to client cases accurately and in detail.
- Knowledge and experience using trauma-informed practices in client interactions and support services.
- Clear communication skills and the ability to collaborate effectively with diverse populations using culturally sensitive and inclusive approaches.
- Experience working with children and families from a wide variety of backgrounds and demonstrated intercultural competency.
Responsibilities
- Implement and manage individual visitation agreements in coordination with case workers, clients, and caregivers.
- Plan visit schedules, locations, supervision levels, and safety measures using information from various sources.
- Review and explain visitation agreements and guidelines to clients, family members, and caregivers.
- Ensure children's safety and well-being during visits and transportation; address issues and document outcomes.
- Communicate visitation expectations and respond to post-visit inquiries from caregivers and family members.
- Provide transportation support for children and others associated with cases, while supporting their emotional needs.
- Maintain accurate records, prepare court notes, provide feedback to service workers, and participate in meetings and conferences.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases until reaching the top of the listed salary range.
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- Veterans’ and Oregon National Guard preference for eligible candidates who meet the position qualifications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
