Social Security Specialist

Allina Health System • Brooklyn Center, MN

6d

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. Its mission is to provide exceptional care by preventing illness, restoring health, and providing comfort, while investing in employees’ well-being and career development.

The Social Security Specialist provides comprehensive support to clients navigating Social Security Disability applications and appeals. The specialist serves as an authorized representative with the Social Security Administration (SSA) for Department of Human Services (DHS) claims and acts as the primary liaison among clients, attorneys, and the SSA. The role includes assessing eligibility, completing and submitting required documentation, and managing a high-volume caseload with professionalism, empathy, and attention to detail.

This is a 1.0 FTE position working 80 hours per two-week pay period, on an 8-hour day shift, with no weekend rotation. The position is based at 6160 Summit Dr N, Brooklyn Center, Minnesota.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• At least 2 years of experience in social services, legal services, or case management.
• Proficiency with Microsoft Office functions.
• At least 1 year of Social Security Disability experience, including familiarity with SSI/SSDI program requirements, regulations, and deadlines.
• Valid driver's license required upon hire. Minnesota and Wisconsin residents must obtain a valid driver's license in their state of residence within 60 days of employment.

Nice To Haves

• High school diploma or GED.
• Bachelor's degree in social work, communications, or a related field.
• At least 1 year of experience using Prevail case management software.

Responsibilities

• Complete client applications, forms, and other required SSA documentation, ensuring timely appeals and compliance with SSA requirements.
• Represent disabled individuals in Social Security Disability claims by liaising with clients and the SSA, answering questions, submitting documentation, resolving issues, and following up on paperwork.
• Manage a high-volume caseload and maintain organized, current files using Prevail case management software.
• Communicate consistently and compassionately with clients, providing updates, explaining the application and appeals process, and offering support.
• Collaborate with an attorney to prepare cases for hearings and appeals, anticipate needs, and proactively resolve problems.
• Build and maintain relationships with referral partners and stakeholders.
• Handle invoicing, case updates, and other administrative tasks accurately.
• Communicate professionally, verbally and in writing, with clients, medical professionals, and SSA representatives.
• Assist staff with questions or concerns and help train new staff as needed.
• Support clients through challenging interactions with compassion, understanding, and a calm, respectful approach.
• Adapt to shifting priorities and responsibilities throughout the day.
• Educate other hospital departments about Social Security.
• Complete special projects as directed by leadership and perform other duties as assigned.

Benefits

• Medical and dental benefits.
• Paid time off and time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed