Social Security Specialist

Allina Health • Brooklyn Center, MN

7d • $28 - $38

About The Position

The Social Security Specialist provides comprehensive support to clients navigating the Social Security Disability application and appeals process. The role serves as an authorized representative with the Social Security Administration (SSA) for Department of Human Services (DHS) claims and acts as the primary liaison between clients, attorneys, and the SSA to ensure timely and accurate case progression. Responsibilities include conducting eligibility assessments, completing and submitting required documentation, and managing a high-volume caseload with professionalism, empathy, and attention to detail.

Requirements

• Must be at least 18 years old and have the education and/or experience needed to meet the required functional competencies.
• At least 2 years of experience in social services, legal services, or case management, including proficiency with Microsoft Office functions.
• At least 1 year of Social Security Disability experience, including familiarity with SSI/SSDI program requirements, regulations, and deadlines.
• Valid driver's license upon hire. Minnesota and Wisconsin residents must obtain a valid driver's license in their state of residence within 60 days of employment.

Nice To Haves

• High school diploma or GED.
• Bachelor's degree in social work, communications, or a related field.
• At least 1 year of experience using Prevail case management software.

Responsibilities

• Complete client applications, forms, and required SSA documentation, ensuring timely appeals and compliance with SSA requirements.
• Represent disabled individuals in Social Security Disability claims by liaising with clients and the SSA, answering questions, submitting documentation, resolving issues, and following up on paperwork.
• Manage a high-volume caseload and maintain organized, current files using Prevail case management software.
• Communicate with clients compassionately and consistently, providing updates, explaining the application and appeals process, and offering support.
• Collaborate with an attorney to prepare cases for hearings and appeals, anticipate needs, and resolve problems proactively.
• Build and maintain relationships with referral partners and stakeholders.
• Handle invoicing, case updates, and other administrative tasks accurately.
• Communicate professionally in writing and verbally with clients, medical professionals, and SSA representatives.
• Assist staff with questions or concerns and help train new staff as needed.
• Support clients through challenging interactions with compassion, understanding, and a calm, respectful approach.
• Adapt to shifting priorities and responsibilities throughout the day.
• Assist with educating other hospital departments about Social Security.
• Complete special projects as directed by leadership and perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO and time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed