Social Operations Manager

OnePay

4d•$120,000 - $150,000•Remote

About The Position

OnePay is a consumer fintech company focused on improving financial services for Americans. They offer an all-in-one platform including banking, savings, credit cards, lending, investing, and crypto, and also partner with employers to provide embedded financial services. OnePay is backed by Walmart and Ribbit Capital and operates with a fast-paced, urgent, and builder-oriented culture. The Social Operations Manager will be the operational backbone of the social team, responsible for the infrastructure that supports content shipping, reporting, platform governance, and cross-functional coordination.

Requirements

4+ years in social media operations, marketing operations, or creative project management (brand or in-house team)
Experience building and managing content calendars at scale across multiple platforms
Track record configuring publishing/project tools for a team's real workflow (Notion, Jira, Sprout Social or equivalent, Google Workspace, Slack)
Working knowledge of FTC content policies and platform compliance requirements
Comfort using AI tools to accelerate operational work
Strong written communication and high tolerance for ambiguity, low tolerance for dropped balls
Drive and proactivity - everyone here is a builder and executor

Responsibilities

Build and maintain the master content calendar across platforms and campaigns, including organic/paid handoffs and publishing readiness (asset QA, copy approvals, scheduling, platform specs)
Manage the approval workflow through Legal, Brand, and Compliance, keeping turnaround tight and documented
Tag content by campaign, format, audience, and objective, and own platform governance — publishing tool settings, UTM conventions, tagging taxonomy — so downstream data is reliable
Support creator campaign operations (deliverables, approvals, timelines) and surface creator trends and top-performing assets to inform content planning
Build and maintain weekly/monthly performance reports with standardized metrics, track core engagement KPIs, and flag anomalies early
Use AI tools to accelerate reporting, tagging, and QA, and maintain campaign performance logs for quarterly reviews and budget conversations
Maintain SOPs, templates, and project documentation so the team isn't reinventing process every cycle
Set Social SEO tagging standards for discoverability and flag gaps that could hurt algorithm performance or reporting accuracy