Social Media Support Lead

Infosys • Richardson, TX

1d

About The Position

Infosys is seeking a Social Media Support Lead primary responsibility will be to translate software requirements into working and maintainable solutions within the existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, gather accurate requirements and work closely with stakeholders to prioritize tasks and the scope of development. The role will require strong attention to detail with the ability to identify errors and make adjustments in a testing environment while contributing towards developing and adhering to best practices for developing applications that are scalable, relevant, and critical to the project. Required Qualification: Candidate must be located within commuting distance of Richardson TX or be willing to relocate to the area. This position may require travel to project locations Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of Experience At least 4+ years of experience with tier 1, tier 2 and tier 3 support for Ericsson applications, mainly SWITCH and NMA Mandatory Technologies and Experience: Manage user access in all social media platforms (Sprinklr, native social media channels, LastPass, other SaaS tools) Manage admin configurations in platforms (custom metadata fields, workflow rules, macros, tag management, etc.) Diagnose and troubleshoot high level technical issues with platforms and work with stakeholders and vendors to resolve Help self-service stakeholders: Setup social analytics reports in Sprinklr and Boolean queries in social listening tool Create and manage short URLs and QR codes in Bitly Facilitate meetings with Social Capabilities Manager. Liaise as needed with Social Governance and Intel Customer Support teams. Proactive management of security and maintenance projects. Reporting for social governance audits. Preferred Qualifications: Social media platform support (Sprinklr, native social media channels, LastPass, other SaaS tools, Facebook Business Manager, LinkedIn Business Manager,YouTube, X, Instagram) Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

• Candidate must be located within commuting distance of Richardson TX or be willing to relocate to the area.
• This position may require travel to project locations
• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Will also consider three years of progressive experience in the specialty in lieu of every year of Experience
• At least 4+ years of experience with tier 1, tier 2 and tier 3 support for Ericsson applications, mainly SWITCH and NMA

Nice To Haves

• Social media platform support (Sprinklr, native social media channels, LastPass, other SaaS tools, Facebook Business Manager, LinkedIn Business Manager,YouTube, X, Instagram)
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Responsibilities

• Manage user access in all social media platforms (Sprinklr, native social media channels, LastPass, other SaaS tools)
• Manage admin configurations in platforms (custom metadata fields, workflow rules, macros, tag management, etc.)
• Diagnose and troubleshoot high level technical issues with platforms and work with stakeholders and vendors to resolve
• Help self-service stakeholders: Setup social analytics reports in Sprinklr and Boolean queries in social listening tool
• Create and manage short URLs and QR codes in Bitly
• Facilitate meetings with Social Capabilities Manager.
• Liaise as needed with Social Governance and Intel Customer Support teams.
• Proactive management of security and maintenance projects.
• Reporting for social governance audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees