Social Media, Marketing & Office Administrator Immediate Opening

Harry's Hospitality Group•Wilmington, NC

6d•$25 - $30

About The Position

The Social Media, Marketing & Office Administrator supports brand promotion, guest engagement, and day-to-day administrative operations. This role is responsible for managing social media and marketing initiatives, promoting and enhancing brand reputation, and providing essential office and administrative support. The ideal candidate is creative, organized, detail-oriented, and comfortable juggling both guest-facing brand work and behind-the-scenes administrative responsibilities in a fast-paced hospitality setting.

Requirements

1–3 years of experience in social media, marketing, and office administration in a hospitality environment.
Strong written and verbal communication skills.
Proficiency with major social media platforms and basic content creation tools.
Basic graphic design or video editing skills (Canva, Adobe, CapCut, etc.).
Highly organized with strong time management and multitasking abilities.
Excels at handling multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and/or Google Workspace.

Nice To Haves

Experience in restaurants, hotels, food & beverage, or hospitality management.
Experience responding to online reviews or managing brand reputation.
Understanding of hospitality guest service standards and brand consistency.

Responsibilities

Manage and schedule day-to-day social media accounts (content planning, posting, monitoring, and engagement) across platforms such as Instagram, Facebook, TikTok, and Google Business.
Create and schedule marketing content including posts, stories, captions, basic graphics, and short-form videos that align with brand standards.
Assist with marketing campaigns, promotions, events, and seasonal initiatives.
Maintain brand consistency across all marketing channels, including company website and 4-walls marketing.
Support and collaborate with location management teams to ensure a strong social media presence.
Coordinate with operations teams to capture in-house content (food, beverage, staff, guest experiences, events).
Track social media metrics and engagement; prepare basic performance reports and insights.
Maintain marketing calendars and ensure timely execution of campaigns.
Manage marketing budgets.
Monitor and respond to online reviews and guest feedback (Google, Yelp, TripAdvisor, social platforms) in a timely, professional manner.
Escalate guest concerns to management when appropriate and assist with resolution follow-up.
Ensure consistent brand voice, tone, and messaging across all public-facing platforms.
Support initiatives that enhance guest satisfaction and brand perception.
Support the administration of the gift card program.
Point of contact for donation requests and communication.
Manage community initiatives.
Answer incoming calls, guest inquiries and make reservations, as needed.
Provide general administrative support including filing, document preparation, and data entry for the restaurants and Ballroom Sales team.
Oversee office administration: equipment (phones, copier, postage), email system, paperwork storage/destruction and ordering supplies.
Maintain organized digital and physical files for marketing assets, contracts, and operational documents.
Support internal communications, meeting coordination, and occasional event logistics.
Assist management with projects and operational support as needed.