Social Media Manager

G4S

6d•$40,400•Hybrid

About The Position

G4S is seeking a proactive Social Media Manager to lead and execute its international social media strategy. This role involves managing content, ensuring brand compliance, and overseeing governance across key global channels. The Social Media Manager will act as the primary brand guardian, approving posts for nearly 90 local and regional channels to maintain global brand standards, while also managing routine inquiries and messages on core corporate accounts. The position offers a salary of £40,400 per annum, generous annual leave, an employee assistance program, and hybrid working options. This is a full-time, permanent position based in London with flexible options available, reporting to the Associate Director - Digital & Social International.

Requirements

At least 3 years of experience managing a global company’s social media presence, channels, and online communities.
Deep understanding of the broader social media landscape, alongside a solid grasp of SEO and content marketing strategies.
Familiarity with social media management tools (Hootsuite, Talkwalker, ZeroFox preferred) and design platforms such as Canva.

Nice To Haves

Creativity: Flexible, energetic and self-motivated. Confident in sharing ideas and collaborating with others.
Communication Skills: Exceptional writing skills tailored for social channels, with the ability to communicate clearly with international teams where English may be a second language.
Mindset & Style: Highly self-disciplined, creative, detail-oriented, and able to remain calm and focused under pressure during fast-moving campaigns or crisis situations.
Brand Champion: Own the international social media governance, including social media policy and social media management tool governance and be the key point of contact for social media approvals, advice and support internationally.

Responsibilities

Drive Global Strategy: Act as the in-house social media expert, tracking external trends and identifying opportunities to boost engagement and elevate G4S’s international reputation.
Manage Core Channels: Oversee day-to-day international content management, moderation, channel auditing, and group social media architecture.
Corporate Inbox & Community Management: Take ownership of corporate inbox management, actively monitoring, triaging, and responding to direct messages, inquiries, and comments across primary channels (LinkedIn, Facebook, X/Twitter, Instagram, YouTube).
Cross-Functional Collaboration: Partner with Sales, Marketing, and HR to support employer branding, drive lead generation, and strengthen recruitment and talent retention initiatives.
Lead Employee Advocacy: Direct the social media advocacy program for internal sales and recruitment teams by providing training, managing advocacy tools, and encouraging adoption.
Crisis Management: Play a key role in monitoring social channels and guiding communication strategies as part of the group's established crisis response framework.
Analytics & Vendor Management: Utilise social listening to track metrics, deliver monthly data reports, and manage key vendor relationships such as Hootsuite, Talkwalker, and ZeroFox.