Social Media Manager & Administrative Assistant Hybrid PCOS Women's Telehealth Clinic
About The Position
This hybrid role combines Social Media Management and Administrative Assistant duties for a PCOS Women's Telehealth Clinic. The Social Media Manager is responsible for developing and executing social media strategies and public relations campaigns to enhance brand awareness, reputation, and engagement. This role has recently brought the Marketing Team in-house and, for a startup averaging 5 patients per day, consolidates marketing with light administrative duties. As the company grows with a 10-state expansion, this position is expected to evolve into a full-time Marketing Director role. The Administrative Assistant duties include being available by phone and messaging to assist patients (averaging 4 phone calls per day) and screening daily patient appointments. This is a hybrid remote position, requiring occasional in-person attendance at monthly events and to the Atlanta Office as needed. A working computer and stable internet connection are necessary for remote work. The position requires full exclusivity to the Company during working hours, 9 AM - 5 PM weekdays, excluding a lunch break, and is not suitable for juggling multiple jobs or outside distractions.
Requirements
- Bachelor's degree
- 1+ years of experience in social media marketing and public relations.
- Strong understanding of social media platforms and public relations best practices.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Proficiency in social media management tools and analytics platforms
- Video editing experience for social media platforms
- Experience with Tiktok, Facebook, and instagram platforms
- Experience designing and developing in Canva or similar software
- Proficient in Spreadsheets (ie Excel or Google sheets is required)
- Must have a working computer and stable internet connection if working remotely.
Nice To Haves
- Having a passion for PCOS patient care is a PLUS
Responsibilities
- Develop and implement social media strategies that align with the company's overall marketing goals.
- Manage and maintain the company's social media accounts, including creating and publishing engaging content, responding to comments and messages, and conducting social media listening.
- Manage the company's reputation online and respond to any negative publicity.
- Track and analyze social media and public relations metrics to measure the effectiveness of campaigns.
- Monthly Email campaign management in Zoho
- Video editing and posting in Tiktok, instagram, and Facebook
- Annual event promotion and management for PCOS awareness month in September
- Answer and direct phone calls professionally and courteously, promoting and providing information on our services for women with PCOS.
- Answering patient messages through channels including web chat, email, text, phone, and portal (avg 4 phone calls per day, 5-10 messages per day)
- Monitoring our weekly schedule to ensure consents are signed and patients have paid prior to visit
Benefits
- Health Benefits through www.zionhealthshare.org plus free access to PCOS Sisters Telehealth services for yourself and dependents
- PTO after 6 months full time employment- 2 weeks accrued bi-weekly
- Opportunity to work in a dynamic and rewarding environment
- Chance to make a difference in the lives of women struggling with Polycystic Ovarian Syndrome (PCOS)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
