Social Media Intern

Genesys•Indianapolis, IN

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: At Genesys, we are redefining customer experience through AI, empathy, and global innovation. As a Social Media Intern on our Global Demand Generation team, you will play an active role in bringing our brand to life across digital channels. This is not a passive learning role. You will contribute to real campaigns that reach global audiences and support how companies connect with their customers every day. You will gain hands-on experience creating and publishing content, analyzing performance, and collaborating with experienced marketers across regions and functions. Along the way, you will see how social media connects directly to larger go-to-market strategies and business impact. This internship is designed to help you build practical, in-demand digital marketing skills while making a meaningful contribution from day one.

Requirements

Currently pursuing a Bachelor’s degree in Marketing, Business, Communications, or a related field
Strong written and verbal communication skills with attention to tone and audience
Genuine interest in social media, content creation, and digital marketing trends
Ability to take initiative while also collaborating effectively in a team environment
Strong organizational skills with attention to detail and the ability to manage multiple priorities
Proficiency in Microsoft Office or Google Workspace
Curiosity and willingness to explore tools, including AI, to improve productivity and creativity

Nice To Haves

Previous internship, coursework, or project experience in marketing, social media, or related fields
Familiarity with major social media platforms and basic content strategy principles
Experience contributing to student organizations, campus initiatives, or digital content projects
Exposure to social media management or analytics tools is a plus

Responsibilities

Support the planning and execution of organic social media content across key global platforms
Create and draft engaging social media copy, including content that amplifies employee voices and brand storytelling
Monitor social channels in real time to identify engagement opportunities and contribute to community interactions
Analyze social media performance metrics and surface insights that help improve content and campaign effectiveness
Participate in campaign planning sessions and help coordinate follow-ups across teams
Collaborate with marketing, content, and brand teams to support integrated campaign execution
Contribute fresh ideas during brainstorming sessions and help shape creative social strategies
Provide operational support that keeps social media programs running smoothly and efficiently