Social Media Content Moderator

Alorica • Tulsa, OK

2d • Onsite

About The Position

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. This role is a great fit for a natural problem-solver who's good with people, knows how to listen, and can explain solutions clearly. You stay calm under pressure, are detail-oriented, and genuinely care about leaving customers better off than when they reached out.

Requirements

• High school diploma or GED
• Strong computer navigational skills
• Interpret and apply complex polices and guidelines to content
• Become and remain knowledgeable about online community standards
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Ability to handle viewing graphic and potentially disturbing content
• Ability to react quickly and effectively with high attention to detail and fast learning ability
• Review the reported content within agreed turnaround times and standards of quality
• High level engagement
• Possess a high level of professionalism
• Good understanding of social media pop culture
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
• Must not be on any corrective action or performance plans (for Internal Candidates)
• Must have held your current position for 6+ months (for Internal Candidates)
• Must have relevant industry/program experience (for Internal Candidates)

Responsibilities

• Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations
• Become and remain knowledgeable about online community standards
• Interpret and apply complex policies and guidelines to content
• Review the reported content within agreed turnaround times and standards of quality
• Escalate issues outside of the company policy

Benefits

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Complimentary coffee and snack bar
• Free gym access
• 24/7 onsite security
• Free parking
• Dedicated yoga room
• Employee wellness program
• ATM and banking access onsite
• Designated smoking area
• Breakroom with shuffleboard, air hockey, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED