Temporary Social Media and Community Outreach Intern

City of Merced • Merced, CA

11d • Onsite

About The Position

Under general direction, the incumbent will assist with planning, organizing, coordinating, and creating social media and community outreach for City events, meetings, and projects. The incumbent is expected to be technically proficient in content creation, social media literacy, social media analytics, and other public-facing items. Incumbent must exhibit a mastery of grammar in both oral and written communications and demonstrate professional customer service.

Requirements

• Knowledge of social media strategies, analytics, and scheduling tools (example: Hootsuite, Sprout Social, Canva, Meta Business Suite, etc.)
• Knowledge of best practices in social media communication
• Knowledge of best practices in customer service
• Knowledge of proper grammar rules
• Knowledge of business etiquette
• Ability to organize and support community events and outreach programs.
• Ability to write public facing updates, bulletins, and announcements using proper grammar and in incumbent’s own words. AI shall be limited in its use as a resource only and shall not be used to write public facing documents in its entirety.
• Ability to complete tasks in a timely manner, using available software tools for follow-up of any outstanding items as needed.
• Ability to follow directions.
• Ability to work collaboratively in a team setting.
• Ability to communicate with the public in a professional manner.
• Work with social media platforms, such as Facebook, Instagram, Twitter/X, NextDoor, and LinkedIn, in a professional setting.
• Possession of an appropriate California Driver license.
• Reliable transportation is required to ensure the ability to travel to work during the expected hours.

Nice To Haves

• Familiarity with content creation tools is highly preferred.
• A degree or coursework in communications, public relations, marketing, or a related field.

Responsibilities

• Assist with creating and posting content for city social media platforms (Facebook, Instagram, X, NextDoor, and LinkedIn)
• Support scheduling and monitoring of social media posts using approved tools
• Help track basic social media analytics and engagement metrics
• Assist with drafting captions, announcements, and community updates
• Support community outreach initiatives and City events as needed
• Monitor public comments and messages and route inquiries appropriately
• Collaborate with City staff on communication and outreach projects
• Perform other related duties in support of the City Manager’s Office.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed