Social Media Analytics and Operations Manager

Sonova AG • Kitchener, ON

10d • Hybrid

About The Position

Phonak is seeking a Social Media Analytics & Operations Manager to enhance the performance intelligence and operational efficiency of its global social media ecosystem. This role involves ensuring Phonak’s global social media channels are efficient, scalable, compliant, and deliver measurable value. The manager will transform data into actionable insights, standardize tools and workflows, and empower markets to implement best-in-class social strategies.

Requirements

• 5+ years of experience in social media analytics, digital marketing operations, or performance marketing
• Strong expertise with social analytics and listening tools (e.g. Hootsuite, Brandwatch, or similar)
• Experience building dashboards in Power BI, Tableau, Looker, or equivalent platforms
• Proven ability to translate data into strategic, actionable insights
• Experience working in global or multi‑market environments
• Excellent stakeholder management, communication, and presentation skills
• Highly organized, with strong process and systems thinking
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

• Experience in healthcare, medical devices, or other regulated industries
• Familiarity with paid social and performance marketing metrics
• Experience managing agencies or vendors
• Knowledge of influencer and advocacy programs
• SQL or advanced analytics capabilities

Responsibilities

• Own and evolve Phonak’s global social media measurement framework, KPIs, and benchmarks aligned with business objectives
• Develop and maintain dashboards and reporting solutions across paid, organic, influencer, and advocacy activities
• Analyze performance trends and deliver clear, actionable recommendations to improve reach, engagement, and conversion
• Track ROI of campaigns and always‑on social activity
• Conduct audience, content, and competitive analysis to inform strategy
• Present insights to stakeholders and senior leadership in clear, compelling formats
• Lead the global social media tools ecosystem, including publishing, listening, analytics, DAM, and advocacy platforms
• Standardize processes, workflows, and best practices across global and local teams
• Manage content calendars and publishing governance
• Ensure brand consistency, regulatory compliance, and market adherence
• Maintain social playbooks, guidelines, and training materials
• Oversee agency and vendor performance related to analytics and reporting
• Support local markets with performance reporting, insights, and optimization recommendations
• Train stakeholders on tools, reporting, and data interpretation
• Collaborate with paid media, CRM, and web teams to integrate cross‑channel insights
• Act as Phonak’s internal expert on social media data and operations
• Identify new tools, automation opportunities, and emerging measurement approaches
• Test and implement AI or advanced analytics solutions to increase efficiency
• Stay ahead of platform updates, algorithm changes, and industry best practices

Benefits

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans
• Bonus eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees