Social Media Account Manager

Ace Marketing Services, Inc.•Winter Park, FL

121d•$45 - $52•Onsite

About The Position

Ace is an Orlando-area creator marketing and growth agency that manages high-volume social portfolios across Instagram, X, TikTok, Snapchat, and other approved platforms. The team combines hands-on account operation, AI-assisted photo and video creation, client-supplied content, and daily performance analysis to grow each client's audience and revenue. This is an account-ownership role with hands-on execution, responsible for the social performance and day-to-day health of a portfolio of one to five clients. Each client may have approximately two accounts on every active platform, leading to a portfolio of dozens of individual social accounts. The role involves overseeing operators, assigning tasks, reviewing execution, identifying issues, and escalating failures to leadership. The Account Manager will also personally operate selected accounts, both within their portfolio and for other clients when coverage is needed. The agency emphasizes clear ownership, backup coverage, documentation, and reliable handoffs to ensure client presence is never at risk due to a single person's absence or mistake. This position requires a blend of strategy, task assignment, daily posting, AI content creation, client communication, account health management, recovery, coverage, and growth.

Requirements

Strong practical ability in social media, AI content, or both.
Experience managing multiple social accounts is strongly preferred; prior agency employment is not required.
Working knowledge of Instagram, X, TikTok, and Snapchat, including account setup, publishing, formats, trends, analytics, account standing, and recovery.
Willingness to coordinate other operators while still performing detailed hands-on account work yourself.
Excellent organization and follow-through across many accounts, platforms, deadlines, and access dependencies.
Direct, professional communication with clients and teammates.
Good judgment under pressure, especially when an account is restricted, content is missing, or weekend coverage is needed.
Strong visual judgment and a practical understanding of hooks, short-form formats, calls to action, and audience growth.
Higgsfield experience is valuable.
Candidates with strong social or AI ability who can learn the rest of the workflow quickly are also encouraged to apply.
U.S. work authorization.
Based in the Orlando area or committed to relocating before the start date.
Strict confidentiality, secure access practices, and accurate internal documentation are conditions of the role.

Nice To Haves

Prior agency employment is not required.
Higgsfield experience is valuable.
Candidates with strong social or AI ability who can learn the rest of the workflow quickly are also encouraged to apply.

Responsibilities

Own the operating plan, standards, and results for one to five assigned clients.
Assign tasks and posting plans to the operators working on accounts within your client portfolio.
Review execution, identify missed posts or quality problems, follow up directly, and escalate repeated failures to leadership.
Maintain an accurate account-ownership map, backup coverage, access procedures, calendars, and handoff notes.
Personally operate selected accounts within your portfolio and selected accounts from other portfolios when needed.
Keep client work moving when another operator is absent or an account has an emergency.
Run assigned Instagram, X, TikTok, and Snapchat accounts from setup through daily execution.
Build and maintain profiles, bios, link-in-bio pages, tracking links, content calendars, and platform-specific workflows.
Publish or schedule the daily volume required by each account's operating plan, following platform-specific cadence.
Monitor daily views, follower growth, reach, engagement, profile activity, link traffic, and other available performance signals.
Keep accounts active, accurate, secure, on brand, and in good standing.
Monitor warnings, restrictions, bans, access failures, security issues, and unusual performance declines.
Submit appeals and coordinate identity-verification or platform-support requirements with the client.
Coordinate replacement accounts, devices, access, and recovery steps when required.
Document incidents, ownership, actions taken, and next steps so coverage does not depend on one person.
Escalate emergencies quickly and remain available for required weekend account support.
Use Higgsfield to create the AI photos and videos required by assigned account plans.
Produce account-specific daily volume of AI content.
Use Claude and ChatGPT for planning, research, analysis, quality oversight, and workflow support.
Research strong social formats and adapt their hooks, structures, and creative ideas for each client.
Review every asset for quality, accuracy, brand fit, visual artifacts, and platform readiness before publishing.
Maintain enough approved content for every assigned account and operator to meet cadence.
Communicate directly with clients through approved channels, including iMessage and the Ace portal.
Request needed content, provide examples, create shot lists, explain deadlines, and follow up consistently when materials are missing.
Recommend content and shoots based on trends, account needs, performance gaps, and upcoming campaigns.
Coordinate proposed shoot needs with leadership; the Founder & CEO approves bookings and budgets.
Organize completed assets and distribute them to the correct accounts and operators.