Social Intelligence Analyst

UnitedHealth Group•Eden Prairie, MN

9d•$91,700 - $163,700•Remote

About The Position

The Social Intelligence Analyst supports Enterprise Communications by monitoring and interpreting social and digital conversation to identify experience‑driven issues, emerging risks, and narrative shifts that may require awareness or action. The role has two core areas of focus: sustained attention to experience‑related narratives and day‑to‑day contribution to broader social intelligence work across topics and stakeholders.

Requirements

3+ years of experience in social listening, communications intelligence, media monitoring, or a related analytical role
3+ years of hands‑on experience using social listening or monitoring tools, such as Brandwatch, NewsWhip, or similar, including query setup and analysis
3+ years of experience supporting social monitoring or intelligence work across more than one subject area or issue type, rather than a single, fixed focus area
Ability to assess social activity and determine what warrants follow‑up, awareness, or escalation

Nice To Haves

Experience working within or closely alongside Communications, Marketing, customer experience, government affairs, or similar enterprise teams
Experience monitoring or analyzing health care‑related social conversation, including patient, member, or clinician narratives
Familiarity with how misinformation and personal narratives can influence perception, trust, or reputational risk
Comfort balancing sustained focus areas with broader, day‑to‑day intelligence work across evolving topics
Experience maintaining monitoring documentation or reference materials that support continuity and shared understanding across teams
Strong written communication skills, with experience translating fragmented or evolving information into clear insights for Communications audiences

Responsibilities

Monitor and analyze social and digital conversation across priority platforms, including TikTok, with a consistent focus on experience‑related narratives and ongoing coverage of broader reputational, brand, and issue‑related discussion
Track themes and patterns over time, distinguishing routine activity from signals that may indicate experience friction, narrative change, or emerging reputational risk
Assess and contextualize misleading or inaccurate claims, particularly when personal stories or lived experiences are influencing how narratives are forming or spreading
Contribute to general social intelligence coverage, including monitoring across topics and re‑prioritizing focus as new questions or priorities emerge
Work alongside other Communications teams, Social Care, and other partners to support issue awareness, triage, and escalation, ensuring experience‑driven signals are considered within broader enterprise context
Prepare clear, concise updates that explain what is being observed, why it matters, and what it may indicate for Communications and partner teams
Maintain trackers, documentation, and reference materials that preserve context, support pattern recognition, and enable continuity over time
Use complementary signals, such as search trends, as context to help interpret or validate social narratives when relevant