Social Engagement & Support Specialist

Lovable • San Francisco, CA

22h

About The Position

We are looking for someone to manage and engage with Lovable’s community across social media mentions and comments. You will respond to users publicly across social channels, spot trends before they peak, turn product questions into clear and shareable explanations, and help us understand what our community is actually saying. You will work closely with the Brand, Product, and Marketing teams, and your read on our audience will feed directly into decisions we make. Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

Requirements

• Tech product expertise: You have strong product intuition and can explain technical concepts in plain language
• Social media experience: You’ve directly represented consumer or developer-facing brands via social media, and can show us examples of your work on the internet
• Stellar communication and writing skills: You write clearly and quickly; you can download the Lovable voice and tone, and adapt it to a wide variety of uses
• Brand and comms sense: You have tight judgement on when and how to reply, when to like-and-move-on, and when to completely ignore something
• Platform-native instincts: You're deeply fluent in how social media actually works: the culture, the cadence, the unwritten rules
• Community-first mindset: Engaging with users gives you energy, and you’re genuinely curious about how people are using Lovable day-to-day

Nice To Haves

• Experience using Lovable (genuinely — it'll show)
• Familiarity with community management platforms and social listening tools

Responsibilities

• Monitor and respond to mentions, comments, and DMs across Lovable's X/Twitter, LinkedIn, Instagram, and Threads
• Craft replies that are on-brand, human, and genuinely helpful
• Amplify our global community’s content across social channels
• Identify and flag trending conversations, product feedback, cultural moments, or platform shifts worth acting on and route them to the right internal teams
• Collaborate with the social media and brand teams on reactive and proactive social moments
• Maintain our voice and tone guidelines across social
• Own reporting on sentiment trends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed