Social & Community Coordinator
About The Position
We are hiring a Social & Community Coordinator to join our Brand team. This position reports to the Sr. Director, Social Media & Community and takes Away further by focusing on the high-quality, always on brand execution of community management and social operations — ensuring our channels feel active, responsive, and consistently aligned with our brand voice. We’re looking for someone that’s highly organized, culturally tuned-in, and energized by the zeitgeist – online and offline. This role is for you if you bring a natural empathy to audience interactions and thrive in dynamic environments where attention to detail and consistent brand execution are paramount.
Requirements
- A minimum of 2 years of experience in social media, community management, content coordination, or digital marketing
- Proven ability to manage high volumes of comments and DMs with accuracy, speed, and strong judgment
- Exceptional attention to detail, especially in managing content calendars, publishing workflows, and QA processes
- Strong written communication skills with the ability to maintain a consistent brand tone
- Experience with community engagement, moderation, and the routing or escalation of customer service issues
- Highly organized with the ability to manage personal workstreams and adapt to changing timelines in partnership with your manager
- Comfortable working in fast-paced, real-time environments and agile in adapting your approach to shifting priorities
- Familiarity with social scheduling tools or content management systems
- A passion for social media, culture, and building meaningful audience engagement through day-to-day interaction
- Creative and innovative; love to build great new things that are fresh and unique while staying on brand
- Agile, and motivated by a fast-paced and ever changing environment
- Passionate about transforming travel for all
Responsibilities
- Execute daily community management across TikTok, Instagram, YouTube, Pinterest, and emerging platforms, ensuring a consistent and culturally relevant brand presence
- Write thoughtful, on-brand responses to comments and DMs, proactively engaging with audiences to build meaningful connection and participation
- Moderate conversations across channels to maintain a positive, elevated, and brand-safe community environment
- Route customer service and support-related inquiries to appropriate teams while maintaining a polished, empathetic, and reassuring tone
- Maintain and update the social content calendar in partnership with the Social Media Senior Manager, ensuring alignment across campaigns and priorities
- Handle content scheduling, publishing, tagging, QA, and end-to-end channel execution across platforms
- Support creative ideation and briefing for social-first content across Instagram, TikTok, YouTube, and Pinterest
- Monitor trends, cultural moments, creators, and conversations to identify timely opportunities for brand participation
- Surface community-driven content ideas, reactive opportunities, and audience participation concepts to support ongoing content strategy
- Support community experiences and micro-events in partnership with the Community Manager, helping bring engagement initiatives to life
- Ensure all published content aligns with brand voice, visual identity, and platform best practices
Benefits
- Health insurance offerings
- 401(k) with a company match
- Paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave)
- Discount codes, product stipends, and giveaways
- Company-sponsored volunteer and charitable opportunities
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
