Social Commerce Specialist / Manager, TikTok Shop Ops

SuperOrdinary Talent LLC•West Hollywood, CA

12d•$70,000 - $90,000•Hybrid

About The Position

SuperOrdinary is a growth partner for brands looking to succeed in social commerce, specializing in platforms like TikTok Shop. They help brands build influence, accelerate sales, and create consumer connections. The company operates at the forefront of the social commerce revolution, pioneering growth on emerging platforms where content, community, and commerce converge. SuperOrdinary thrives in an environment that values experimentation, speed, and continuous learning, seeking individuals who are curious, solutions-oriented, and energized by complex challenges. Team members are expected to have a hustle mentality, embrace change, and constantly seek better ways to build, test, and scale. The company sets high standards for itself and its partners, aiming to be the trusted experts in navigating the evolving landscape of social commerce. The Social Commerce Specialist / Manager will be responsible for the daily execution across social commerce channels, collaborating with the Brand Lead to drive brand growth. This role offers flexibility, allowing individuals to focus on analytical/operational tasks or creative/creator-focused work based on their strengths, while maintaining full ownership and accountability for execution. The specific leveling of the role (Specialist or Manager) will depend on the candidate's experience, the scope of responsibilities, and demonstrated ownership.

Requirements

1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, e-commerce operations, or digital marketing (level based on scope and ownership).
Hands-on experience with TikTok Shop strongly preferred; experience with other platforms (Amazon, Shopify, DTC, marketplaces) is a plus.
Comfortable working with performance data, spreadsheets, and dashboards; able to translate data into actionable insights.
Highly organized with strong attention to detail; able to manage multiple brands, campaigns, and timelines simultaneously.
Understanding of creator workflows, affiliate mechanics, and content-driven commerce dynamics.
Strong written and verbal communication skills; able to coordinate effectively with internal teams, creators, and brand partners.
Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.
Willingness to learn across both analytical/operational and creative/creator-facing workstreams as business needs evolve.

Nice To Haves

Experience with other platforms (Amazon, Shopify, DTC, marketplaces) is a plus.

Responsibilities

Own day-to-day execution across the TikTok Shop backend, including campaign setup, shop management and monitoring, product setup, sampling workflows in-system, content tracking, and GMV delivery.
Manage creator outreach and communication, maintain ongoing creator relationships, and coordinate affiliate and paid collaboration programs from sourcing, briefing through posting.
Track key metrics (GMV, traffic, conversion, CTR, CTOR, content volume, etc.), conduct funnel analysis, and surface insights to improve performance.
Execute assortment launches, promotions, pricing updates, and campaign registrations in close collaboration with the Brand Lead.
Work with ads, creative, operations, and external partners to ensure smooth execution and alignment across initiatives.
Maintain accurate performance reporting, trackers, and internal documentation; support weekly and monthly reporting for internal teams and brand partners.
Help monitor inventory status, shop health, product listings, and campaign readiness; proactively flag risks or issues.
Oversee VA execution related to creator communication, sample management, data entry, and operational support; ensure accuracy and timeliness.