Social Commerce Specialist / Manager, TikTok Shop Ops

SuperOrdinary Talent • West Hollywood, CA

3d • Hybrid

About The Position

At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. More than an agency, we're the go-to growth partner for brands looking to win in social commerce, connecting industry leaders like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers around the world. Our team of e-commerce, creator, and social commerce experts helps brands build influence, accelerate sales, and create meaningful consumer connections across the world's fastest-growing marketplaces. We're at the forefront of the social commerce revolution, pioneering growth on TikTok Shop and other emerging platforms where content, community, and commerce come together. The playbook is constantly evolving—and so are we. We thrive in an environment where experimentation, speed, and continuous learning are essential to staying ahead. We're looking for people who are naturally curious, solutions-oriented, and energized by solving complex challenges. The best teammates here have a hustle mentality, embrace change, and are always looking for better ways to build, test, and scale. We set a high bar for ourselves and for our partners, earning our reputation as the trusted experts brands rely on to navigate an ever-changing landscape and deliver exceptional results. The Social Commerce Specialist / Manager is responsible for day-to-day execution across social commerce channels, working closely with the Brand Lead to drive brand growth. This role is intentionally flexible, allowing individuals to lean more analytical/operational or more creative and creator-focused based on their strengths, while maintaining full ownership and accountability for execution. This role may be leveled at the Specialist or Manager level depending on experience, scope, and demonstrated ownership.

Requirements

• 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, e-commerce operations, or digital marketing (level based on scope and ownership).
• Hands-on experience with TikTok Shop strongly preferred; experience with other platforms (Amazon, Shopify, DTC, marketplaces) is a plus.
• Comfortable working with performance data, spreadsheets, and dashboards; able to translate data into actionable insights.
• Highly organized with strong attention to detail; able to manage multiple brands, campaigns, and timelines simultaneously.
• Understanding of creator workflows, affiliate mechanics, and content-driven commerce dynamics.
• Strong written and verbal communication skills; able to coordinate effectively with internal teams, creators, and brand partners.
• Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.
• Willingness to learn across both analytical/operational and creative/creator-facing workstreams as business needs evolve.

Responsibilities

• Own day-to-day execution across the TikTok Shop backend, including campaign setup, shop management and monitoring, product setup, sampling workflows in-system, content tracking, and GMV delivery.
• Manage creator outreach and communication, maintain ongoing creator relationships, and coordinate affiliate and paid collaboration programs from sourcing, briefing through posting.
• Track key metrics (GMV, traffic, conversion, CTR, CTOR, content volume, etc.), conduct funnel analysis, and surface insights to improve performance.
• Executing assortment launches, promotions, pricing updates, and campaign registrations in close collaboration with the Brand Lead.
• Work with ads, creative, operations, and external partners to ensure smooth execution and alignment across initiatives.
• Maintain accurate performance reporting, trackers, and internal documentation; support weekly and monthly reporting for internal teams and brand partners.
• Help monitor inventory status, shop health, product listings, and campaign readiness; proactively flag risks or issues.
• Oversee VA execution related to creator communication, sample management, data entry, and operational support; ensure accuracy and timeliness.

Benefits

• Competitive $90,000–$110,000 base salary (depending on experience and skill set), plus eligibility for a performance-based annual bonus.
• Flexible PTO, paid holidays, and paid sick leave.
• 401(k) retirement savings program.
• Competitive medical, dental, and vision insurance for you and your family.
• Weekly catered team lunches plus a meal stipend provided twice per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed