Social Commerce Specialist / Manager, TikTok Shop Ops
About The Position
At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections. We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. harnessing the power of short video, livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment. The Social Commerce Specialist / Manager is responsible for day-to-day execution across social commerce channels, working closely with the Brand Lead to drive brand growth. This role is intentionally flexible, allowing individuals to lean more analytical/operational or more creative and creator-focused based on their strengths, while maintaining full ownership and accountability for execution. This role may be leveled at the Specialist or Manager level depending on experience, scope, and demonstrated ownership.
Requirements
- 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, e-commerce operations, or digital marketing (level based on scope and ownership).
- Hands-on experience with TikTok Shop strongly preferred; experience with other platforms (Amazon, Shopify, DTC, marketplaces) is a plus.
- Comfortable working with performance data, spreadsheets, and dashboards; able to translate data into actionable insights.
- Highly organized with strong attention to detail; able to manage multiple brands, campaigns, and timelines simultaneously.
- Understanding of creator workflows, affiliate mechanics, and content-driven commerce dynamics.
- Strong written and verbal communication skills; able to coordinate effectively with internal teams, creators, and brand partners.
- Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.
- Willingness to learn across both analytical/operational and creative/creator-facing workstreams as business needs evolve.
Responsibilities
- Own day-to-day execution across the TikTok Shop backend, including campaign setup, shop management and monitoring, product setup, sampling workflows in-system, content tracking, and GMV delivery.
- Manage creator outreach and communication, maintain ongoing creator relationships, and coordinate affiliate and paid collaboration programs from sourcing, briefing through posting.
- Track key metrics (GMV, traffic, conversion, CTR, CTOR, content volume, etc.), conduct funnel analysis, and surface insights to improve performance.
- Executing assortment launches, promotions, pricing updates, and campaign registrations in close collaboration with the Brand Lead.
- Work with ads, creative, operations, and external partners to ensure smooth execution and alignment across initiatives.
- Maintain accurate performance reporting, trackers, and internal documentation; support weekly and monthly reporting for internal teams and brand partners.
- Help monitor inventory status, shop health, product listings, and campaign readiness; proactively flag risks or issues.
- Oversee VA execution related to creator communication, sample management, data entry, and operational support; ensure accuracy and timeliness.
Benefits
- Competitive Full-Time Salary (70-90k) based on years of experience and skillset with a performance-based annual bonus.
- Flexible PTO
- paid holidays
- paid sick leave.
- 401K plan.
- medical, dental, and vision insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
