Social Catering Sales Manager

Corporate Office•Boston, MA

About The Position

It's an exciting time to join the Omni Parker House team! Nestled in the rich tapestry of Boston's heritage, Omni Parker House stands as a testament to the city's storied past. With meticulous attention to detail and a commitment to preserving its historic charm, the hotel has recently undergone a transformative renovation to seamlessly blend its timeless legacy with modern sophistication! The Social Catering Sales Manager is responsible for all aspects in the selling, contracting, and servicing of events, maintaining high standards of quality and efficiency while meeting or exceeding guest satisfaction goals and overall profitability objectives. Salary Range based on experience: $63,159 -$89,739 per year

Requirements

Bachelor’s Degree in Hospitality Management or other related field (preferred)
2+ years of related experience in catering sales work in an upscale or luxury full-service hotel setting is strongly preferred
Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Office applications, Delphi.fdc/Salesforce, and other management systems
Exceptional attention to detail and ability to handle large, complex, multifaceted events and multiple events concurrently.
Excellent written and verbal communication abilities
Appropriate, professional appearance and presentation

Responsibilities

Proactively sell, contract, and service social and small corporate bookings with a primary focus on weddings.
Coordinate all aspects of an event as assigned by the Director of Catering & Convention Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, group hospitality/office/registration desk requirements, business center requirements, key requirements, expected food and beverage outlet usage, entertainment, leisure activities, décor (to include floral) requirements.
Adhere to all Catering and Convention Service Department and resort standard operating procedures.
Meet and/or exceed personal monthly and annual sales production goals.
Be aware of departmental operating budget and up sell at every possible opportunity.
Partner with the culinary team to create menus designed to fit client’s needs as well as maximize food and beverage revenues.
Recommend appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue.
Prepare resumes for each group and review details at weekly resume meeting.
Create Banquet Event Orders (BEOs) to review with the client.
Distribute BEOs which includes all food and beverage and event requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
Assist with coordination of on-site ancillary revenue activities (spa, golf, recreation, etc.)
Conduct resort site inspection tours when necessary.
Maintain close client contact with effective communication to ensure guest satisfaction and establish closer working relations with repeat clients.
During event, personally ensure that all planned specifications are followed and correct where necessary.
Conduct pre- and post-conference meetings when it is agreeable with the client.
Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
Attends required meetings including Stand-Up Meeting, BEO Meeting, Resume Meeting and Department Staff Meetings.