Social Care Program Manager

Trinity Health • Ann Arbor, MI

19d • Hybrid

About The Position

The Social Care Program Manager is responsible for the effective day-to-day management and coordination of Social Care programs, including the Community Health Worker (CHW) program, healthy lifestyle initiatives, and the Community Resource Directory. This role ensures that social care services are seamlessly integrated with clinical care, enhancing support for vulnerable populations. The Social Care Program Manager works closely with the Social Care Director and other stakeholders to implement strategic initiatives that address health disparities, improve outcomes, and contribute to the overall mission of advancing community health. This position also focuses on ensuring the sustainability and growth of social care programs through effective resource management, staff development, and quality improvement efforts. Full-Time Benefited position scheduled 40 hours per week. Position is located in SE Michigan with an expectation to visit West Michigan ministries a portion of the time.

Requirements

• Bachelor's degree in Health Care Administration, Public Health, Community Health, Social Work, or related field.
• Minimum of 2 years of previous supervisory experience.
• Five (5) years of experience in managing or coordinating community health programs, social services, or related fields, with a focus on vulnerable populations and health equity.
• Proven track record of successfully implementing and scaling social care programs, such as Community Health Worker (CHW) programs, healthy lifestyle initiatives, or similar public health interventions.
• Experience in leading multidisciplinary teams, with a demonstrated ability to supervise, mentor, and develop colleagues in healthcare or social service environments.
• Familiarity with integrating social and clinical care services, including experience working within health systems or with healthcare providers to improve care coordination.
• Experience in resource management, including managing budgets, securing program funding, and overseeing grant or payer contracts.
• Strong background in quality improvement and program evaluation, with the ability to analyze health outcomes, identify gaps, and recommend strategies for improvement.
• Experience building partnerships with community organizations, government entities, or managed care plans to enhance social care services and ensure coordinated care for underserved populations.

Responsibilities

• Coordinates and implements Social Care programs under the guidance of the Social Care Director.
• Develops and monitors work plans, sets priorities, and ensures proper delegation of tasks to team members.
• Supports CHWs, lifestyle program facilitators, and other team members by assisting in hiring, training, and skill evaluation.
• Provides regular feedback, communication, and ensures compliance with local policies and procedures.
• Conducts routine checks to ensure accurate documentation and delivery of social care services, identifying opportunities for improvement.
• Works to integrate CHWs and other social care services into the health system's delivery models.
• Facilitates collaboration between departments and community partners.
• Assists in managing resources and securing necessary tools and support for the successful execution of Social Care programs.
• Supports marketing efforts for social care services, including the Community Resource Directory and lifestyle programs.
• Implements strategies to increase utilization and expand referral networks.
• Assists in establishing quality improvement processes and performance metrics to evaluate health outcomes and program efficiency.
• Provides training and education within the health system and community regarding the role and scope of Community Health Workers and social care programs.
• Builds and maintains relationships with local and state departments, managed care plans, and community organizations to ensure high-quality and coordinated care services.
• Provides direct supervision and support to a team of CHW Leads/CHWs, including hiring, training, professional development, performance evaluations, onboarding/offboarding, authorizing timesheets and time off requests, and overseeing placement of CHWs.
• Responsible for making decisions and managing risk that impacts the functional area or program operations.
• Acts as a subject matter expert on CHW program workflow and care model, providing leadership, guidance, and best practice techniques to CHW staff.
• Develops team schedules, protocols, training programs/modules, and additional support materials as needed.
• Ensures compliance with the hospitals or regional personnel policies when operating the department.
• Works closely with Social Care Director or other direct supervisor to ensure program progress and implementation.
• Includes establishing clear standards for CHW programs, monitoring progress, and quantitative and qualitative evaluation of processes and outcomes.
• Oversees monthly, annual, and ad hoc reports for various internal and external stakeholders.
• Prioritize, triage, and assign referrals/caseloads to CHW team; monitors CHW services, referrals, and appropriate follow-up for compliance.
• Conducts monthly chart audits to ensure timely and accurate documentation and delivery of service and to identify opportunities for improvement.
• Works internally to align programs, improve workflows, and facilitate internal referral processes.
• Leads case reviews, team meetings, organizational committees, and staff meetings to improve program delivery and organizational culture.
• Oversee CHW grant programs and payer contracts.
• Manage the operations, financial, and reporting requirements for the funder(s)/payer(s).
• Promotes the services of the Community Health Workers within the health system and community through health system and community events, speaking engagements, inter-departmental meetings, in-services, and distribution of program materials.
• Represents hospital and/or region at professional or community organization meetings and on committees at local, state and national level to assist in developing new programs and policies for improved delivery of health and social care services those who are poor and vulnerable.

Benefits

• Competitive compensation with participation in the Management Incentive Program.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability.
• Benefits effective Day One! No waiting periods.
• Retirement savings plan with employer match.
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager