DSHS HCLA Social And Health Program Consultant 4

State of Washington•Multiple Locations - Western Washington, WA

1d•Hybrid

About The Position

The WA Cares Fund is seeking a dedicated Social and Health Program Consultant 4 to play a crucial role in supporting and training staff while enhancing service delivery for clients. This role is within the Home and Community Living Administration and contributes to the development of the first-in-the-nation social insurance program, aiming to provide long-term care policy insurance coverage for all working Washingtonians. The team is responsible for designing and implementing the program and educating Washingtonians about this new benefit. The position supports the Department of Social and Health Service’s mission to partner with people to access support, care, and resources. The Social and Health Program Consultant will support and train staff, and provide consultation, interpretation, training, and technology assistance to all supervisors and staff. They will act as a liaison between local, regional, and headquarters staff, and/or cross-agency partners, and represent the region on statewide committees providing consultation, training, planning and coordination, and policy input. Significant time will be dedicated to development to ensure compliance with department expectations, quality assurance, and policies related to the implementation and ongoing management of the WA Cares Fund. Additionally, the role involves working with community providers and advocates to educate and improve access to service delivery for clients. The assigned duty station can be located in Pierce, Thurston, or Clark County. A hybrid schedule is expected as business needs allow. Travel to various offices within Region 3 to deliver training and participate in meetings is expected regularly.

Requirements

One year of experience as a Social and Health Program Consultant 3 or equivalent
Two years of experience as a Social and Health Program Consultant 2 or equivalent
A master’s degree in social work, a health or social science, public administration or a related field; and four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs
A bachelor’s degree in social work, a health or social science, public administration or a related field; and five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs
A combination of professional/practical hands-on experience of nine to ten years, in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs
Prioritization – You can juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment.
Communication – You explain things clearly, both in writing and when speaking, so everyone from clients to colleagues understands you.
Issue resolution – You can break down complex issues related to the WA Cares Fund and find appropriate solutions.
Collaboration – You work well with others and maintain a professional, respectful tone with both the public and your teammates.
Legal comprehension – You understand and can interpret legal documents relevant to benefits or eligibility.
Independent decision-making – You’re comfortable making informed choices and analyzing complicated information on your own.
Problem-solving – You approach challenges with curiosity, logic, and a clear head, using critical thinking to find solutions.
Adaptability – You stay proactive and open to improvement, especially when refining processes in benefits and customer service work.
A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.
Fairness, access, and social justice commitment to your work with DSHS.
Employees driving on state business must have a valid driver's license.
Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Responsibilities

Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies, procedures, etc.
Create and update procedures for the Benefits and Customer Care team, ensuring clarity and ease of understanding.
Provide training and technical support to new and existing staff, supervisors, and managers on tools such as Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), the Assessment tool, Provider One, and Knowledge and Policy manuals.
Work with leadership and tech liaisons to simplify technical information for staff.
Develop and maintain WA Cares Fund procedures and training materials, updating as needed.
Update training plans for new staff and monitor their progress through group and one-on-one sessions.
Regularly review case records to ensure accuracy in assessments and documentation.
Share updates on policies, procedures, and program changes with staff.
Compile data and generate reports as requested by supervisors or administrators using various tools.
Develop and maintain performance tracking and quality assurance tools as needed.
Conduct quality assurance reviews to identify deficiencies and address training needs.
Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures.
Attend agency meetings, promote outreach, and travel as necessary.