DSHS HCLA Social & Health Program Consultant 4

State of Washington • Thurston County – Lacey, WA

2d • Onsite

About The Position

Adult Protective Services (APS) is seeking multiple team members to join us in Lacey, WA! This role is pivotal in providing expert training and consultative support, system leadership, and policy guidance to APS staff across the regions. In this senior role within the Program Integrity, Performance, and Advancement Unit, you will lead quality control efforts for Adult Protective Services (APS) statewide. You’ll partner closely with APS leadership to support strategic planning, strengthen compliance and quality standards, and advance key initiatives and community partnerships. Serving as a liaison between regional staff, headquarters, investigators, and external partners, you may also participate in the Investigation Review Team (IRT) and provide oversight in specialized areas helping to drive operational excellence and coordinated service delivery across the state. Apply today and join us in our mission to partner with people to access support, care, and resources!

Requirements

• One year of experience as a Social and Health Program Consultant 3 or equivalent
• Two years of experience as a Social and Health Program Consultant 2 or equivalent
• A master’s degree in social work, a health or social science, public administration or a related field; and four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs
• A bachelor’s degree in social work, a health or social science, public administration or a related field; and five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs
• A combination of professional/practical hands-on experience of nine years, in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
• A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

Responsibilities

• Be a subject matter expert in APS systems, policy and procedure, conducts training, supports investigative staff and conducts investigations.
• Provide coaching, mentoring, on the job training, in the field and classroom, and assist new APS investigators in the transition from a formal training program to independent field work.
• Develop and deliver comprehensive training and presentations on Adult Protective Services (APS) to supervisors and investigative staff.
• Undertake Quality Assurance responsibilities by reviewing APS investigations and offer feedback.
• Collaborate with other Social and Health Program Consultants 4 (SHCP4s) to facilitate performance improvement plans and training.
• Manage assigned programs as well as special projects.
• Develop and deliver software systems and policy training for new and existing employees.
• Partner with leadership on quality control reviews, identifying casework deficiencies and training needs.
• Coordinate and oversee assigned regional projects and programs.
• Act as liaison between regional staff and headquarters on policy, system updates, and issue resolution for software systems like TIVA2.
• Compile data and prepare reports to support program monitoring and management decisions.
• Participate in regional and statewide meetings and workgroups.

Benefits

• Employees driving on state business must have a valid driver's license.
• Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior