SOC (Systems Operations Control) Duty Manager
About The Position
Sun Country Airlines is seeking a Systems Operations Control Duty Manager to manage the System Operations Center and ensure airline operations are conducted safely, cohesively, and in compliance with government regulations, labor contracts, and company policies and procedures. The role oversees daily flight operations and coordinates with internal teams and external stakeholders to support efficient operations, safety, on-time performance, and customer satisfaction. The position is based onsite in Minneapolis, Minnesota, or Las Vegas, Nevada. It is a full-time, exempt role with no supervisory responsibility. The listed base compensation is $90,000 annually. The role operates in a professional office environment and routinely uses standard office equipment.
Requirements
- 3–5 years of airline operations experience.
- Previous SOC experience, such as Duty Manager, Dispatcher, or Crew Schedule Supervisor.
- Excellent verbal and written communication skills.
- Ability to work effectively with minimal supervision in stressful situations.
- Superior multitasking skills.
- Proficiency in Microsoft Office.
- Ability to work effectively in a team environment.
Responsibilities
- Manage daily flight operations in the System Operations Control Center to promote efficiency, safety, regulatory compliance, and customer satisfaction.
- Coordinate with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, Charters, and other stakeholders regarding cancellations, consolidations, special stops, delays, ferry flights, and other operational matters.
- Provide tactical operational oversight to support company safety, on-time performance, and customer satisfaction goals.
- Monitor the short-term schedule and verify aircraft are routed efficiently based on route requirements and technical operations needs.
- Develop and implement disruption recovery plans during abnormal operations and delays, prioritizing safety and customer needs and satisfaction.
- Process daily operation reports.
- Ensure compliance with all delay checklists.
- Communicate and coordinate operational irregularities with appropriate departments.
- Facilitate daily and irregular-operation calls when appropriate.
- Seek carrier availability for sub-service when necessary and update and maintain the sub-service database.
- Assist Sales with flight times, performance, aircraft and crew routings, flight numbering, customer contact, and flight coordination.
- Serve as the primary liaison to charter operators and government agencies regarding aircraft delays.
- Perform other duties assigned by management.
Benefits
- Comprehensive benefit package, including dental and vision PPO plans and high-deductible health plans.
- Health savings accounts (HSA and FSA).
- Dependent Care.
- Free standby and discounted travel privileges for employees, family, and friends starting day one.
- 401(k) match.
- Paid Time Off.
- Paid holidays.
- Life and AD&D Insurance.
- Employee Assistance Program, including counseling for employees and their family.
- Fitness incentive and Stop Smoking Support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
