SOC (Systems Operations Control) Duty Manager
About The Position
Sun Country Airlines is seeking a Systems Operation Control Duty Manager to manage the System Operations Center and ensure operations are conducted safely, cohesively, and in compliance with applicable government regulations, labor contracts, and company policies and procedures. The role provides tactical oversight of daily flight operations and operational disruptions, coordinating across internal teams, charter operators, and government agencies to support safety, efficiency, on-time performance, and customer satisfaction. The position is full-time, exempt, and onsite in Minneapolis, Minnesota, or Las Vegas, Nevada. The stated base compensation hiring range is $90,000 annually. There is no supervisory responsibility.
Requirements
- 3–5 years of airline operations experience.
- Previous SOC experience, such as Duty Manager, Dispatcher, or Crew Schedule Supervisor.
- Excellent verbal and written communication skills.
- Ability to work effectively with minimal supervision in stressful situations.
- Superior multitasking skills.
- Proficiency in Microsoft Office.
- Ability to work effectively in a team environment.
Responsibilities
- Manage daily flight operations within the System Operations Control Center, promoting efficiency, safety, compliance, and customer satisfaction.
- Coordinate with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, Charters, and other stakeholders on cancellations, consolidations, special stops, delays, ferry flights, and other daily operational matters.
- Provide tactical operational oversight to achieve company safety, on-time performance, and customer satisfaction goals.
- Monitor the short-term schedule to ensure aircraft are routed efficiently and effectively according to route requirements and technical operational needs.
- Develop and implement disruption recovery plans during abnormal operations and delays, prioritizing safety and customer needs and satisfaction.
- Process daily operation reports.
- Ensure compliance with all delay checklists.
- Communicate and coordinate operational irregularities with appropriate departments.
- Facilitate daily and irregular operations calls when appropriate.
- Seek available carriers to provide sub-service when necessary and update and maintain the sub-service database.
- Assist Sales with flight times, performance, aircraft and crew routings, flight numbering, customer contact, and flight coordination.
- Serve as the primary liaison to charter operators and government agencies regarding aircraft delays.
- Demonstrate focused, calm, and even-tempered leadership in a fast-paced environment.
- Perform other duties assigned by management.
Benefits
- Comprehensive benefit package, including dental and vision coverage.
- PPO and high-deductible health plans.
- Health savings accounts (HSA and FSA).
- Dependent Care benefits.
- Free standby and discounted travel privileges for employees, family, and friends starting day one.
- 401(k) match.
- Paid time off.
- Paid holidays.
- Life and AD&D insurance.
- Employee Assistance Program, including counseling for employees and their family.
- Fitness incentive.
- Stop Smoking Support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
