SOC Security Officer - Experience Preferred

Securitas Security Services•Chandler, AZ

19h•Onsite

About The Position

The SOC position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming. The GSOC Operator also acts as lead on global threat intelligence/incident monitoring, escalation, and alerting (24/7). Ensure the GSOC functions as the hub for monitoring, analysis and interpretation of risks and threats that may affect company assets or operations. Communicate with Senior Security Management on matters related to employee welfare, global incidents, operational issues, and critical situations. Provide excellent customer service and ensure timely response to incidents, alarms, and notifications. Support local Security Operations Center on a Global level. Send Mass Notifications to client personnel regarding ongoing incidents. Investigate and respond to alarms promptly. Ensure all forms of communications, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately. Communicate risk notifications and alerts with clarity and professionalism to the appropriate parties as required per the standard operating procedures. Compile Metrics for incidents occurring at client sites globally. Participates regularly in security/safety training programs to stay current on critical SIOC responsibilities and competencies inclusive of drills and tabletop exercises. Perform other duties and special project functions as assigned.

Requirements

18 years of age or older
High School Diploma, GED, OR ability to complete the GED program within 6 months
Advanced computer / technology skills needed
Must have great attention to detail and have the ability to remain alert throughout the duration of the shift
All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation
Must have a reliable means of communication
Must have a reliable means of transportation (public or private)
Must have the legal right to work in the United States
Must have the ability to speak, read, and write English
1 year of security related training or experience sufficient to meet the requirements of the assigned site, or an equivalent combination of education and experience, as determined by the company
Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Ability to work in a fast-paced organization: coordinate and manage multiple tasks
Strong analytical, critical thinking, and problem-solving skills
Must be able to communicate effectively with all levels of the organization to include executives and or C level dealership
Ability to think clearly during high stress periods
Flexibility and ability to work on a designated shift pattern as part of a 24/7 operation, along with a willingness to assist the team with overtime as needed
Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements
Directing and disciplining staff in a positive manner
Required ability to handle multiple tasks concurrently
Keyboarding, basic computer usage, and operating controls
Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
May be required to use vehicle for the performance of duties
May be exposed to or required to handle sensitive and confidential information

Nice To Haves

Prior SOC experience preferred
1 - 3 years of experience in a security operations center setting, Global Security Operations Center (GSOC) experience preferred but not required

Responsibilities

Provide centrally managed law enforcement radio monitoring with event logging and recording
Alarm monitoring of intrusion detection systems
Emergency dispatch, incident reporting and analysis
Remote alarm panel programming
Acts as lead on global threat intelligence/incident monitoring, escalation, and alerting (24/7)
Ensure the GSOC functions as the hub for monitoring, analysis and interpretation of risks and threats that may affect company assets or operations
Communicate with Senior Security Management on matters related to employee welfare, global incidents, operational issues, and critical situations
Provide excellent customer service and ensure timely response to incidents, alarms, and notifications
Support local Security Operations Center on a Global level
Send Mass Notifications to client personnel regarding ongoing incidents
Investigate and respond to alarms promptly
Ensure all forms of communications, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately
Communicate risk notifications and alerts with clarity and professionalism to the appropriate parties as required per the standard operating procedures
Compile Metrics for incidents occurring at client sites globally
Participates regularly in security/safety training programs to stay current on critical SIOC responsibilities and competencies inclusive of drills and tabletop exercises
Perform other duties and special project functions as assigned

Benefits

Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
Virtual Medical Appointments With Telemedicine
Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
Employee Assistance Program
DailyPay Access Program!!
Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work