SOC Operator (Louisville KY)

Walden Security•Louisville, KY

4d•Onsite

About The Position

The Security Operations Center (SOC) Operator is responsible for monitoring cameras and alarms, dispatching associated calls via telephone and radio, operating access control technology, and providing general assistance to both employees and guests. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate.

Requirements

Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
Ability to analyze problems, identify causes, and implement results-oriented solutions.
Excellent organizational and time management skills.
Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.
A professional demeanor, along with excellent customer service skills.
Ability to work independently while also being a team player.
Excellent verbal and written communication skills in English.
Typing - 40 WPM, minimum.
Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.
High school diploma or General Education Degree (GED)
Minimum of 25 years of age
Ability to pass criminal background check and drug test

Nice To Haves

Fluency in other languages is a plus.
Prior experience in security, law enforcement, or military service is preferred but not required.
CPR/First Aid Certification (preferred).

Responsibilities

Answer routine and emergency calls and monitor alarms, surveillance cameras, access control systems, and duress alerts.
Use security monitoring tools to identify and assess potential threats and risks.
Coordinate responses to emergencies, including medical incidents, safety concerns, natural disasters, and security events by dispatching appropriate personnel such as security officers, facilities staff, police, fire, and EMS.
Maintain accurate records of communications, incidents, and security activities.
Handle sensitive information with discretion while maintaining confidentiality and information security standards.
Conduct video investigations, document findings, and provide timely updates to stakeholders.
Document all reported incidents and ensure proper notification, escalation, and follow-up actions.
Monitor and report issues affecting SOC systems and equipment.
Coordinate on-site security responses using surveillance and intrusion detection technologies.
Track severe weather conditions and provide timely alerts regarding potential impacts to personnel and operations.
Monitor nearby police, fire, or other emergency incidents and communicate relevant information to affected locations and employees.
Maintain awareness of civil demonstrations or public disturbances near company assets and identify potential risks through intelligence and news sources.
Manage and prioritize employee security requests and concerns received through phone, email, and internal communication platforms.
Conduct routine alarm testing and remote audits.
Manage access cards.
Maintain daily logs and prepare and provide reports as required.
Protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry.
Monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests.