SOC Operator (Louisville KY)

Walden Security•Louisville, KY

4d•Onsite

About The Position

The Security Operations Center (SOC) Operator position is responsible for using best practices for communicating information surrounding incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. This role requires problem-solving skills, critical thinking, and attention to detail. The successful candidate will monitor alarms, surveillance cameras, access control systems, and duress alerts, using security monitoring tools to identify and assess potential threats and risks. They will coordinate responses to emergencies, maintain accurate records, handle sensitive information with discretion, and conduct video investigations. The role also involves monitoring SOC systems, coordinating on-site security responses, tracking severe weather, monitoring nearby emergency incidents, maintaining awareness of civil disturbances, and managing employee security requests.

Requirements

High school diploma or equivalent required.
Minimum of 25 years of age.
Ability to pass criminal background check and drug test.
Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
Ability to analyze problems, identify causes, and implement results-oriented solutions.
Excellent organizational and time management skills.
Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.
A professional demeanor, along with excellent customer service skills.
Ability to work independently while also being a team player.
Excellent verbal and written communication skills in English.
Typing - 40 WPM, minimum.
Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.
Same Day Offers: interview with the hiring team and receive an offer to join us the same day!
Extensive Training: Our initial training paves the way for you to earn your Security Officer Certification.
We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

Nice To Haves

Fluency in other languages is a plus.
Prior experience in security, law enforcement, or military service is preferred but not required.
Security Officer License (where applicable).
CPR/First Aid Certification (preferred).
You have a minimum of 2+ years of experience in a physical Security Operations Center (SOC), a GSOC, or security and/or law enforcement dispatch center.

Responsibilities

Answer routine and emergency calls and monitor alarms, surveillance cameras, access control systems, and duress alerts.
Use security monitoring tools to identify and assess potential threats and risks.
Coordinate responses to emergencies, including medical incidents, safety concerns, natural disasters, and security events by dispatching appropriate personnel such as security officers, facilities staff, police, fire, and EMS.
Maintain accurate records of communications, incidents, and security activities.
Handle sensitive information with discretion while maintaining confidentiality and information security standards.
Conduct video investigations, document findings, and provide timely updates to stakeholders.
Document all reported incidents and ensure proper notification, escalation, and follow-up actions.
Monitor and report issues affecting SOC systems and equipment.
Coordinate on-site security responses using surveillance and intrusion detection technologies.
Track severe weather conditions and provide timely alerts regarding potential impacts to personnel and operations.
Monitor nearby police, fire, or other emergency incidents and communicate relevant information to affected locations and employees.
Maintain awareness of civil demonstrations or public disturbances near company assets and identify potential risks through intelligence and news sources.
Manage and prioritize employee security requests and concerns received through phone, email, and internal communication platforms.
Conduct routine alarm testing and remote audits.
Manage access cards.
Maintain daily logs and prepare and provide reports as required.
Analyze problems, identify causes, and implement results-oriented solutions.
Protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry.