SOC Operator| Full & Part Time $24-27/hr

Securitas•Boston, MA

13d•Onsite

About The Position

SOC Operator We help make your world a safer place. Securitas is a global leader in advanced and sustainable security solutions, operating in 47 countries with over 355,000 employees and serving more than 150,000 clients worldwide. For more than 80 years, we’ve protected what matters most making us a trusted partner for clients and an employer of choice. At Securitas, our mission is guided by our core values: Integrity, Vigilance, and Helpfulness . These values define who we are and drive how we serve our clients and communities. Position Overview As a SOC Operator , you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time. SOC Operators serve as the command center for security operations—ensuring rapid response, accurate reporting, and continuous situational awareness. If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.

Requirements

At least 18 years of age
High School Diploma or GED (or willingness to obtain within six months)
Legal authorization to work in the United States
Reliable communication and transportation
Ability to read, write, and speak English
Successful completion of pre-employment screening (background check and drug test)

Nice To Haves

Call center, dispatch, or monitoring experience
Security operations center (SOC) experience
Familiarity with CCTV, alarm systems, or dispatch software

Responsibilities

Monitor intrusion detection systems and other security technologies to identify and respond to threats
Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
Coordinate and dispatch appropriate emergency services or on-site personnel
Accurately log incidents, maintain detailed records, and prepare professional reports
Monitor CCTV systems to detect suspicious activity and support investigations
Perform remote alarm panel programming and system troubleshooting as needed
Provide clear, professional communication to clients, employees, and emergency responders
Review events and assist with identifying trends or areas for improvement