SOC Operator

Johnson Controls•Tukwila, WA

12d•Onsite

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in more than 100 countries.

Requirements

Knowledge of the security or technology industry.
Energetic, enthusiastic yet considered and calm under pressure.
Able to speak up and be heard, driven, and ready to really make your mark on a global scale, thriving on success.
Able to work well in a team environment.
Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
Analytical, organized, and manage competing priorities with ease.
Must be able to work 3 rd shift
Must be able and willing to work in person at the SOC – located in Redmond.
U.S. citizen or legal right to work in the U.S.

Nice To Haves

Experience within the SOC environment.
Security, military, law enforcement, or emergency services experience.

Responsibilities

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in more than 100 countries.
Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently
Action / respond to both internal / external customer emails
Answer all incoming calls promptly and effectively in an efficient and professional manner
Follow through and take ownership on all inquiries where possible
Work unsupervised and maintain professionalism
Contribute to well-staff and a safe and healthy workplace through: Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’.
Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. micro pausing, stretching, exercising.
Role model our Transformation Code of Conduct (CoC)