Gestionnaire du SOC / SOC Manager

SecureOps•Montreal, QC

7d•Onsite

About The Position

SecureOps is seeking a highly skilled and experienced SOC Manager to join our team in Montreal. This is a critical operational and tactical leadership role responsible for the day-to-day excellence, throughput, and continuous improvement of the SecureOps Security Operations Center. You will act as a technical and operational leader, managing Cyber Security Analysts (Level 1, 2, 3), Content Developers, and the SIEM Admin team. The role involves overseeing local and distributed shift teams (Global SOC includes Montreal, Prague and Manila) and serving as the primary contact for clients for standard and operational issues.

Requirements

4+ years of progressive SOC experience with a heavy focus on intrusion analysis and complex security investigations.
3+ years of experience gathering requirements and interacting directly with enterprise clients in an MSSP or professional services environment.
Deep familiarity with SIEM content development logic, EDR tools, and SOAR playbooks.
Graduate degree or undergraduate diploma in IT/Engineering with a focus on networking, information security, or software development.
Excellent English verbal and written communication skills are mandatory.

Nice To Haves

Specialized cyber-security certifications are highly valued, such as SANS/GIAC certifications, ICS2, ITIL, or CISSP.

Responsibilities

Hold ultimate tactical accountability for the technical quality of the SOC, including operational quality assurance of ticket handling, managing major security incidents, and ensuring seamless operational continuity across all shifts.
Serve as the primary operational point of contact for clients, manage escalations, monitor contractual scope execution, and represent the SOC during routine client meetings and Quarterly Business Review (QBR) presentations.
Operationalize the tracking of team resource utilization and workload metrics. Interface with the Engineering Department to translate operational gaps into a clear, prioritized detection content and SOAR automation roadmap. Identify and execute opportunities to optimize operations.
Manage the developmental lifecycle for Analysts, Incident Responders, and Team Leads, including regular 1:1s, authoring formal annual performance evaluations, and participating in the hiring and selection process. You will identify skill gaps and provide training on advanced security concepts.