SOC Analyst

Security Service Federal Credit Union•San Antonio, TX

6d•Onsite

About The Position

The SOC Analyst I evaluates and coordinates responses to incidents and emergency situations involving employees and/or company locations. The role communicates security matters to uniformed security personnel and provides continuous, real-time actionable support through video analysis and direct communication with company personnel and, when needed, law enforcement, EMS, or fire services. The analyst maintains working knowledge of business machines and programs, with strong knowledge of security protocols and technologies, including video management systems, site security configurations, access coding, incident databases, enterprise intrusion and trouble systems, and remote programming systems. Strong verbal and written communication skills are needed to assess, document, and articulate incidents for leadership review. The analyst performs video review, retrieval, analysis, and investigative functions, including link analysis to identify patterns of similar behavior, criminal conduct, and suspicious activity. The role monitors, analyzes, and identifies solutions to alarm activations across more than 70 branch sites, the main campus, and other properties. It also monitors special events on company property and coordinates with security personnel, contracted law enforcement, and event management to implement security plans. The analyst assists with incident response and remediation of security and other spontaneous events, assesses and reports security concerns and emerging trends, and monitors enterprise access control systems. Access-control duties include supporting localized users, configuring software, verifying door function, door position switches, and card readers, and managing inventory control. The position maintains security activity logs and daily operational reports, documents updates, and coordinates alarm maintenance when needed. The analyst demonstrates calm urgency during problem analysis and follows up with internal stakeholders to ensure satisfactory resolution. Other job-related duties may be assigned to support the organization's vision, purpose, and values.

Requirements

High school diploma or equivalent.
At least three years of security-related work experience, including experience in a law enforcement dispatch center, SOC, or another fast-paced, high-stress environment requiring management of multiple interruption-driven priorities.
Ability to guide discussions, overcome obstacles, and identify, recommend, and implement workable solutions.
Computer software proficiency, including Microsoft Outlook/Teams, Word, Excel, and PowerPoint.
Ability to work a flexible schedule to accommodate business needs and provide 24-hour-a-day, seven-day-a-week coverage.
Must remain onsite or work extended hours during natural disasters and unusual occurrences.
Valid driver's license, safe driving record, and insurability.
Ability to lift 25 pounds without assistance.

Responsibilities

Evaluate and coordinate responses to incidents and emergency situations involving employees or company locations.
Communicate security-related matters to uniformed security personnel and provide real-time support through video analysis and direct communications with company personnel and emergency services when needed.
Perform video review, retrieval, analysis, and investigative functions.
Conduct link analysis to identify patterns of similar behavior, criminal conduct, and suspicious behavior.
Monitor alarm activations at branch sites, the main campus, and other properties; analyze alarms and identify solutions.
Monitor special events on company property and coordinate security plans with security personnel, contracted law enforcement, and event management.
Assist in coordinating incident response and remediation for security and other spontaneous events.
Assess, investigate, document, and report security concerns and emerging security trends.
Monitor enterprise access control systems, support localized users, configure software, verify door function and related equipment, and manage card-reader inventory.
Maintain security activity logs and daily operational reports, document updates, and coordinate alarm maintenance when needed.
Follow up with internal stakeholders to ensure satisfactory resolution of issues.
Perform other job-related duties as needed.