SOC Analyst

Edgewater Federal Solutions, Inc.•Albuquerque, NM

3h•Onsite

About The Position

Edgewater Federal Solutions is seeking skilled IT professionals to support critical operations at a major National Laboratory by maintaining secure, reliable computing environments across thousands of classified and unclassified systems. Responsibilities include end-user vulnerability remediation through remote and onsite support, handling remediation tickets, providing technical guidance, analyzing performance and documentation, and supporting email, directories, operating systems, and desktop applications. These roles also support the 24x7x365 Systems Operation Center (SOC) by continuously monitoring IT resources, detecting outages and performance issues, and responding rapidly to minimize downtime and protect mission-critical services, ensuring the integrity and availability of hardware, network, and server systems.

Requirements

Must be a U.S. Citizen.
Must have a high school diploma and at least 2 years of relevant experience.
Must have an active DOE Security Clearance.
Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
Work Shift work to cover 24/7 environment
Ability to type 35 WPM.

Nice To Haves

6 months of customer help desk experience
Experience in the current customer environment
Associates Degree or bachelor’s degree in information technology, or related discipline.
Experience with ServiceNow.
Experience with KCS methodology.
Any additional requirements determined by the Service Manager.
Ability to type 50+ WPM

Responsibilities

Perform system monitoring, Event Management, and verify the integrity and availability of hardware, network, and server resources and systems.
Maintain effective and efficient adherence to the Event Management Process.
Review system and application logs and verify completion of scheduled jobs, including system backups.
Analyze network and server resource consumption and control user access.
Answer incoming problem calls from customers and internal sites and resolve associated tickets.
Ensure all required documentation is addressed appropriately and correctly.
Follow procedures, provide updates, ask questions, act, and follow up on missing, incomplete, or unresolved issues.
Observe and control the status and performance of system components, servers, and network facilities.
Complete hourly stewardship walkthroughs of data center.
Assist in the Facilitation of Major IT Incidents.
Provide after-hour support to the Corporate Computing Help Desk (CCHD).
Perform other duties as assigned.