Criminal Justice Sobriety Service Technician - Male

Intervention • Pueblo, CO

3d • Onsite

About The Position

Intervention, Inc., a Colorado non-profit, provides services within the criminal justice system across the state of Colorado including sobriety monitoring (UAs/BAs), electronic monitoring, probation supervision and community corrections. This is an entry level Criminal Justice position with no previous experience required. The role involves providing drug and alcohol sobriety monitoring of court-ordered offenders and other clients. The technician will support, promote, and adhere to the mission, values, and Code of Conduct of Intervention Inc., treating all persons with dignity and respect while maintaining confidentiality. Responsibilities include signing clients in, escorting them to collection areas, visually monitoring urinalysis testing of same-sex clients, monitoring testing via urine screens, breathalyzer, and oral swabs, and following all policies and protocols for sample collection. Accurate and timely completion of documentation, Chain of Custody, and incident reports is essential. The technician will also accept testing fees, issue receipts, secure payments, process and report testing results, and maintain the cleanliness and professionalism of the office. Communication and interaction with referral sources, staff, and clients must be professional. The role requires attending staff meetings, taking appropriate action to prevent or diffuse disruptive situations, remaining alert and reacting calmly in emergencies, and providing coverage outside of regular schedules as needed. Driving a personal car to various sites is required, as is attending all required trainings and applying learned skills. Regular and predictable attendance is expected.

Requirements

• High school diploma or general education degree (GED); OR one year customer service experience and/or training.
• Exceptional organizational and customer service skills.
• Basic computer skills to enter data, generate reports and create communications from variety of software programs and databases.
• Ability to communicate effectively both verbally and in writing.
• Ability to remain calm in stressful situations.
• Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Company staff, stakeholders, and with diverse client base.
• Must pass background check and have ability to access to state criminal databases.
• Being male has been determined to be a Bona Fide Occupational Qualification and only males will be considered for the position.

Responsibilities

• Support, promote and adhere to the mission, values and Code of Conduct of Intervention Inc.
• Reflect Intervention Inc.s’ commitment to treating all persons with dignity and respect at all times.
• Maintain confidentiality of client and company information.
• Carry out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations.
• Sign in clients to conduct testing.
• Escort clients to and from collection area.
• Visually monitor Urinalysis testing of same sex clients.
• Monitor testing of clients through urine screens, breathalyzer, and oral swabs.
• Follow all policies and protocol on the collection of testing samples.
• Complete all documentation/paperwork, Chain of Custody accurately and in a timely fashion.
• Accept testing fees, issue receipt to clients and secure payment in office safe.
• Assist in processing and reporting all testing results.
• Prepare incident reports, concisely, clearly and completely prior to the end of the shift.
• File all paperwork and documentation accurately and in a timely fashion.
• Communicate and interact professionally with all referral sources, staff and clients.
• Attend all scheduled staff meetings.
• Take appropriate action to prevent or diffuse potentially disruptive situations.
• Remain alert at all times and react quickly, effectively, and calmly in emergency and other high stress situations.
• Maintain cleanliness and professionalism of office, including public and non-public areas
• Provide coverage outside of regular schedule as needed.
• Drive personal car to court, jail and/or other sites as required, including in adverse weather
• Attend all required trainings and apply skills and knowledge.
• Regular and predictable attendance.

Benefits

• Commitment to employee training and career growth
• Opportunity to make a difference while gaining experience in the criminal justice field
• Medical, dental and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday, vacation and sick time
• Shift differential for overnight and weekend hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED