SOAR Engineer - ITSM Integrations - Onsite

Genesis10•Chicago, IL

1d•Onsite

About The Position

Genesis10 is seeking a SOAR Engineer - ITSM Integrations for a 12+ month contract position with a Global Financial Institution. This role is responsible for designing, developing, and maintaining integrations between Security Orchestration, Automation, and Response (SOAR) platforms and IT Service Management (ITSM) tools, with a primary focus on Jira and Jira Service Management (JSM). The position involves developing automation workflows to streamline incident response, ticket management, and operational processes across security and IT teams. The ideal candidate will have strong experience with Jira/JSM REST APIs, OAuth2 authentication, Python development, and JQL, along with a solid understanding of workflow automation and systems integration.

Requirements

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience
3+ years of experience in systems integration, automation engineering, SOAR engineering, or ITSM development
Hands-on experience with Jira and/or Jira Service Management (JSM)
Experience working with REST APIs and API integrations
Strong knowledge of OAuth2 authentication and authorization
Proficiency in Python development and scripting
Experience developing and optimizing JQL queries
Strong troubleshooting and problem-solving skills
Experience creating technical documentation and process diagrams

Nice To Haves

Experience integrating SOAR platforms with ITSM solutions
Knowledge of security operations and incident response processes
Familiarity with Agile and DevOps methodologies
Experience with webhooks, JSON, and API-based automation frameworks
Experience working in enterprise-scale IT environments
Relevant certifications in Jira Administration, Atlassian tools, or automation technologies

Responsibilities

Design, build, and maintain integrations between SOAR platforms and Jira/Jira Service Management (JSM)
Develop and support automated workflows that create, update, and manage ITSM tickets during security incidents and operational events
Utilize Jira and JSM REST APIs to facilitate seamless data exchange between systems
Implement and troubleshoot OAuth2 authentication and authorization mechanisms for secure integrations
Create and optimize JQL queries for reporting, workflow automation, and operational analytics
Develop Python-based automation scripts, connectors, and integration services
Collaborate with Security Operations, Incident Response, Service Management, and Infrastructure teams to automate business processes
Monitor and troubleshoot integration performance, reliability, and data accuracy
Document integration architecture, workflows, API mappings, and operational procedures
Participate in testing, deployment, and continuous improvement of automation solutions
Ensure integrations adhere to security, compliance, and governance standards