SOACC Operations Specialist II - 1st shift
About The Position
This job is responsible for the initial and elevated response to emergencies/critical incidents reported to the 24-hour command center. Key responsibilities include ensuring support and coordination between reporting parties and various teammates, law enforcement and vendors, and participating in various training support activities. Job expectations include identifying process improvements by relaying lessons learned and participating in complex projects to support quality assurance and process enhancements. This job is responsible for the initial and elevated response to emergencies/critical incidents reported to the 24-hour Securities Operations Analysis Command Center (SOACC). Key responsibilities include ensuring support and coordination between reporting parties and various teammates, law enforcement and vendors, and participating in various training support activities. Job expectations include documentation and resource management to facilitate timely response and resolution, providing administrative and logistical support, and monitoring and managing alarm and video systems.
Requirements
- Knowledge of Security Protocols: Understanding of security protocols and emergency response procedures.
- Crisis Management: Experience in handling crisis situations calmly and effectively.
- Must be highly organized with strong attention to detail
- Ability to accurately identify issues, implement effective resolutions and/or make recommendations to appropriately elevate to senior management
- Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances.
- High degree of professionalism with a service-minded attitude
- Effective interpersonal, communication and writing skills
- Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Typing speed – 45 wpm or better
- Ability to work in a team environment is essential
- Must be able to work 1st shift (6:30am - 3pm EST). but have flexibility to work across shifts, including potential nights / weekends as needed
Nice To Haves
- Active Listening
- Adaptability
- Attention to Detail
- Crisis Management
- Executive Presence
- Critical Thinking
- Decision Making
- Prioritization
- Problem Solving
- Transportation Services Management
- Administrative Services
- Collaboration
- Customer and Client Focus
- Issue Management
- Written Communications
Responsibilities
- Responds to inbound calls into SOACC Command Center
- Documents engagement reports pertaining to physical security incidents
- Monitors and responds to security system alerts
- Manages access to monitored facilities in line with standards
- Organizes and manages information flows between reporting parties and the incident management system, ensuring data integrity, confidentiality and accessibility
Benefits
- affordable, competitive and flexible benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
