Snowboard Instructor

WinSport•Calgary, AB

1d•CA$24•Onsite

About The Position

At WinSport, we are seeking passionate individuals committed to sharing their love for the sport of snowboarding. If you're interested in teaching, coaching, and sharing your passion for winter sport, we encourage you to apply. In this role, you will be providing high-quality, tailored snowboard lessons to our guests, contributing to their skill development and love for winter sports. You will work in a dynamic, supportive setting, delivering lessons safely and engagingly, and collaborating with your team to ensure excellent guest experiences. Our Snowboard lessons run 7 days a week primarily on evenings and weekends. Lessons are for participants aged 3-5, 6-12, 13-17, and 18+. Our snow school offers a variety of lesson lengths including daily and multiweek. If you want to work during the day, we offer our lessons to School Groups Monday-Friday. Key responsibilities include leading check-in and out, providing duty of care for participants in lessons, equipping participants with rental equipment, teaching exceptional snowboard lessons, providing meaningful feedback and assisting in program execution. You will help create a safe, welcoming environment for all participants and contribute to a positive, memorable experience. As a Snowboard Instructor, you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.

Requirements

Current Level 1, 2, 3 or 4 certification with CASI or foreign equivalent
Strong communication skills
Strong customer service skills
Able to work as a team and independently
Reliable, punctual, and a positive attitude
Coachable and able to take direction
Prepared to work in all weather conditions
Healthy and prepared to be outdoors snowboarding every day
Able to lift, carry, push, or pull objects up to 20lbs occasionally
Able to assist with chairlift loading/unloading

Nice To Haves

Dual Ski/Snowboard certification is considered an asset
Freestyle/Park certification is considered an asset
NCCP certification is considered an asset
Previous experience teaching ski lessons is considered an asset
Fluency in other languages is considered an asset

Responsibilities

Provide exceptional customer service and guest-focused experiences
Teach and inspire guests to connect with the sport of snowboarding
Deliver clear, concise, and intentional lesson content that aligns with guests' needs, age, stage, goals, utilizing a constructive feedback approach
Exhibit strong communication and interpersonal skills to foster a welcoming and inclusive atmosphere for guests of all ages, abilities, and personalities
Coordinate and communicate participant level changes with team members, leadership, and guests to maximize positive and safe experiences
Assist with non-teaching duties, including hill set-up and take-down, rental shop support, lesson check-in, waiver confirmation, and school group organization
Commit to teaching multiweek lessons to maximize our guests’ experiences and connection to their instructor
Communicate with guests and team members in ways that align with our core values: safe, welcoming, inspiring and creative
Adjust communication and skill development strategies to appropriately fit the needs of the guest, including level, age, and interests
Maintain an in-depth understanding of all snowboard products to assist guests and make informed recommendations
Support setting up snow school guest check-in, check-out, and area take down
Lead the check-in and check-out for guests participating in your lessons
Maintain high personal and professional standards, arriving on time, in uniform, ready and equipped for the day ahead and adapting to changing conditions
Assist with the accommodation of guest needs with a mindset focused on guest service, problem solving, and adaptability
Collaborate with Shift Leads and other instructors to ensure the successful execution of snowboard programs, maintaining the highest standards of quality and safety
Demonstrate proactive problem-solving skills and adaptability to meet the diverse needs of guests
Actively contribute to a safe and welcoming environment by identifying and mitigating hazards, adhering to the Alpine Responsibility Code, and ensuring compliance with all safety policies and procedures
Safely lead snowboard lessons tailored to guests' skill levels and goals, following CASI/CSIA training and WinSport's safety protocols
Actively be aware of the inherent risks associated with snowboarding, making decisions that prioritize the safety of yourself, other Team Members, and guests
Ensure accurate record-keeping, including maintaining class cards and recording secure pick-up codes for child safety
Maintain duty of care at all times ensuring the safety and well-being of participants in your care by providing proper instruction, supervision, emergency preparedness, choosing appropriate terrain, bathroom breaks, and when taking breaks indoors; including specifically for School Groups maintaining duty of care from “bus to bus” including check-in, check-out, and over the lunch break
Other duties as assigned