DHHS SNAP Quality Control Program Accuracy Specialist

State of Nebraska • Pending Location Assignment (PLA) - no city, NE

1d

About The Position

The DHHS SNAP Quality Control Program Accuracy Specialist helps ensure SNAP cases are reviewed consistently, policies are applied correctly, and QC staff receive the guidance they need. The role requires prior SNAP program knowledge and experience working with SNAP or SNAP Quality Control processes, including familiarity with program policies, eligibility requirements, or case review. The position is statewide, pending office availability.

Requirements

• Two years of experience in a health and/or human services field or public service organization, with responsibility for determining eligibility, assessing public assistance needs, or case management using program rules and regulations; OR 24 semester hours of post-high-school education in behavioral sciences, social sciences, public/business administration, adult education, or a closely related field, and experience in eligibility determination or assessing needs for public assistance and/or social services programs.
• Prior experience working with SNAP or SNAP Quality Control processes, including knowledge of program policies, eligibility requirements, or case review.
• Strong knowledge of public assistance program policies and eligibility requirements, particularly as they relate to SNAP Quality Control.
• Ability to accurately review and analyze complex cases, apply policy consistently, and provide clear guidance to QC staff.
• High attention to detail and strong analytical and problem-solving skills.
• Strong written and verbal communication skills for collaboration, coaching, and reporting.
• Ability to work independently, manage deadlines, prioritize competing responsibilities, and maintain confidentiality.
• Valid driver's license.
• Proficiency with Excel for tracking, analysis, and reporting.

Nice To Haves

• Experience in eligibility determination, case management, quality control, or program integrity.
• Experience identifying error trends and documenting findings clearly, accurately, and objectively.
• Proficiency with eligibility systems, data-tracking tools, and federal/state reporting requirements, including QC processes.
• Previous SNAP Quality Control experience.
• Experience working in the QCS system.
• Knowledge of and experience using the QC Access Database.

Responsibilities

• Review completed QC cases for accuracy and provide clear feedback and required corrections to QC staff.
• Provide coaching and technical guidance to field staff when errors are identified.
• Use Excel for tracking, analysis, and reporting.
• Interpret FNS 310 policy and provide accurate guidance to the QC team.
• Review and analyze complex cases, apply policy consistently, and communicate guidance to QC staff.
• Manage deadlines, prioritize competing responsibilities, and maintain confidentiality.

Benefits

• Comprehensive benefits package, with eligibility varying by position, agency, and employment status.
• Paid time off.
• Retirement benefits.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed