SUPPLIMENTA NUTRITION ASSISTANCE PROGRAM SNAP COORDINATOR

PHILABUNDANCE•Philadelphia, PA

1d•Onsite

About The Position

The Philabundance SNAP Coordinator is responsible for expanding access to food assistance by combining community outreach and education with hands-on enrollment support. This role works directly with individuals and families to apply for and maintain SNAP benefits, while also partnering with community organizations to increase awareness and referrals through education and training. Utilizing both relationship building and one-on-one support, the SNAP Coordinator helps reduce barriers and ensure more people can access the resources they need to thrive. This is a highly relational, community-oriented role for someone who is equally comfortable working one-on-one with clients and presenting to large community groups.

Requirements

High School Diploma or GED
A minimum of 1 year of experience in administration or customer service within a cohesive effective team environment.
Ideally in social services, government, or related industry.
Previous experience in a fast paced environment with many competing priorities.
Ability to work independently and provide sound decision making, reliable work out put and align with requirements and processes.
Communicates clearly, both in written and verbal form.
Thoroughly understand the details of each government program offered to our agency partners and stay abreast of new rules and regulations.
Ability to read, understand and apply contracts and agreements.
Ability to diffuse escalations, offer options and solutions aligned with Philabundance business practices and mission.
Strong administrative capability to work with databases, produce reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams)
Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally.
Must have strong attention to detail and deadlines.
Ability to work with program requirements, support programs, and tracking activity to ensure accountability and accurate status.
A deep commitment to Philabundance’s mission
Ability to thoroughly understand and adhere to SNAP policies, data privacy requirements, and confidentiality standards
Strong attention to detail and commitment to regulatory compliance and program integrity
Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.
Must be willing and able to travel within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means)
Must be physically compatible with travel, office visits, events, and meetings.
Must have valid driver’s license if using company vehicle.
See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.
Maintain an acceptable work pace and align with required personal and team deadlines.
Must meet goals.
Demonstrate cognitive ability to provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long term future needs as well as evaluate problems and escalate/inform management as is necessary.
Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.
Able to take on a diverse range of tasks equally effectively.
Responds positively to change and influences others to adapt positively to new situations quickly.

Nice To Haves

Additional formal education preferred.
Serve Safe Certification preferred, must achieve within first 30 days of employment.
Previous experience working with low income or other transitioning community of people highly preferred.
A robust knowledge of the issues facing people living at or near the poverty line, recovery, and reentry into the work force highly preferred.
Previous experience negotiating, problem solving and researching to ensure high efficiencies and results tied to compliance and customer service.
Previous experience with Government Programs highly preferred.
Ability to speak multiple languages a plus.
Fluency with Spanish highly preferred.

Responsibilities

Build, manage and strengthen partnerships with community organizations to expand SNAP awareness and increase access
Identify and cultivate new partnerships, including targeted outreach to priority communities, to raise awareness and connect individuals to SNAP
Develop and lead SNAP workshops and presentations that share clear, accessible information about SNAP eligibility, and other community resources
Represent the organization at community events, resource fairs, and partner sites
Collaborate with partners to improve referral pathways and ensure follow-through
Participate in community meetings and cross-sector collaborations to strengthen food access networks
Contribute to special projects, pilots, or initiatives related to SNAP access and innovation
Provide one-on-one support to individuals and families completing SNAP applications
Conduct eligibility pre-screenings and explain benefits in clear, accessible language
Support clients in gathering necessary documentation and understanding the application process
Respond to incoming calls and inquiries, providing accurate information about SNAP and related resources
Troubleshoot barriers to access, including application delays, denials and documentation challenges
Refer clients to additional community resources beyond SNAP as needed
Follow established protocols to ensure high quality, consistent service delivery
Maintain strict confidentiality of personally identifiable information (PII), including Social Security numbers, income, and household data, ensuring access is limited to authorized, need‑to‑know use in alignment with SNAP requirements
Follow up with clients throughout the application process to support successful enrollment
Support clients in maintaining benefits through recertification and reporting requirements
Assist with appeals, verifications and communication with state systems (e.g. COMPASS)
Maintain accurate, confidential client records and ensure all required follow-up is completed
Engage with clients in a manner that centers dignity, respect and cultural humility, recognizing the barriers many individuals face when accessing benefits
Ensure compliance with all applicable federal and state regulations, including USDA Food and Nutrition Service guidelines and the Privacy Act of 1974
Track outreach activities, referrals, applications and outcomes using internal systems
Enter and maintain accurate client and program data
Use data to identify gaps in access and inform outreach strategies
Contribute to program reporting and continuous improvement efforts
Participate in team meetings, trainings, and ongoing program development
Stay current on SNAP policy changes and best practices
Implement secure data handling practices by using approved systems, safeguarding physical and digital records, and ensuring proper storage or disposal of sensitive documents
Identify potential data security risks, promptly report suspected data breaches or incidents, and support audits or investigations to uphold program integrity
Contribute to building and shaping outreach and enrollment processes as the program continues to grow and evolve
Demonstrate flexibility in adapting to new systems, partnerships, and strategies
Support team-wide initiatives and other duties as assigned